FAQ

• 1. AEON THAI MOBILE Application

• 2. Credit Card

• 3. Hire Purchase

• 4. Online Service

• 5. Your Cash (AEON Happy Pay)

• 6. General Information

1. What is AEON THAI MOBILE Application?

AEON THAI MOBILE Application is official application deployed  by AEON THANASINSAP (THAILAND) PCL. Customer who have AEON Credit Card / Member Card that issued in Thailand , customer can be accessed to a monthly billing / available limit information by register  the application for the first time and the next time, you can log in with a 6-digits PIN code to access it.

2. Is there any charge for download or using AEON THAI MOBILE Application?

AEON THAI MOBILE is free of charge to download and use all functions (Expect Internet fee charged by carriers)

3. What is system requirements

iOS 12.0 and Android 8 or more

4. How to download AEON THAI MOBILE Application?

Available for download at App store / Google Play Store
For HUAWEI mobile users, open App store/ Google Play store
and type"AEON THAI MOBILE" then, click Download/ Update.
If you cannot solve the problem, please contact HUAWEI support.

5. I can not download the application. What should I do?

• Check your device's internet connection.
• Check availability for storing your device's memory
For HUAWEI mobile users, open HUAWEI store/ Google Play store and type
AEON THAI MOBILE then, click Download/ Update.
If you cannot solve the problem, please contact HUAWEI support.

6. I can not open application. How should I do?

• Check your device's internet connection.
• Verify the operating system of the device as your the requirements.
• Jailbreaked / Rooted Device is not allowed to use the application.

7. Registration is failed because do not get OTP , How should I do?

Contact AEON Customer Service via Contact Us menu or Tel. 0-2665-0123

8. I can not register application because change mobile number , How should I do?

Contact AEON Branch or AEON Customer Service  0-2665-0123 for change mobile number
then you can register again.

9. If I can not log in application because the account is suspended, What should I do?

Contact AEON Customer Service 0-2665-0123

10. Forgot a login PIN (6 Digits) What should I do?

Press "Forgot Login Pin" and register application again

11. What is PAYNOW?

Is the payment service provide by AEON company, customer can pay bill through AEON THAI MOBILE Application by deducted from your bank account. Payments are available online as soon as you make a payment and can be used limit immediately (This is as per Company's terms and conditions)
PAYNOW provides bill payment service by PromptPay as linked to the specified bank and can be used limit immediately after payment process completed.
*PAYNOW payment is available at 01.00 A.M. - 22.00 P.M. Daily
*PAYNOW payment during 21-22 every month, the payment amount will not updated online immediately.
because of closing date of the company billing.

12. What kind of PAYNOW payment you can choose?

You can pay easily anywhere by choosing, You choose the minimum payment ,full amount , specify payment amount , or pay off account
1.Full amount (Pay in full for all amounts spent on your card in the past month's billing cycle. Including the outstanding balance of the previous month)
2.Minimum (Pay the minimum amount according to the payment statement of according to all spending)
3.Specify payment amount (Available to specify the payment amount as desired)
4. Pay off account (It is a payment for all account closing balances. Once the payment has been completed, there will be no outstanding balance)

13. PAYNOW payment process

G0 to PAYNOW Menu
1. Select Card type
2. Select payment Full amount , minimum payment , specify payment amount , or pay off account
3. Select Bank Ex.Reminder to pay PromtPay account (every bank) , KASIKORN Bank  or Bangkok Bank
4. There will be a notification message to the bank application , open AEON THAI MOBILE Application and click confirm payment 
Then the payment amount will be updated online immediately
*You can pay from notification message which is sent to the banking Application until 10.00 P.M. Daily

14. What is "E-Coupon" ?

E-Coupon is discount code that can get through  AEON THAI MOBILE Application
*For those who receive the privilege must comply with the conditions as prescribed by the company.*

15. How can change a personal information via AEON THAI MOBILE Application?

Customer can request to change information via AEON MOBILE Application.
Go to other menu click "Change Address" and then input OTP to confirm
(In case of change mobile number, contact AEON branch or AEON Customer Service  0-2665-0123)

16. Can I buy Insurance online via AEON THAI MOBILE Application or not?

You can paid insurance via AEON MOBILE Application.
Insurance type Detail :
1. Motor insurance
2. Travel insurance
3. Health insurance
4. Life insurance (New service will be available soon)
5. Accident insurance (New service will be available soon)
6. Miscellaneous insurance (New service will be available soon)

17. How to Hold a Card?

You can make temporary hold card in case of lost card, stolen card, captured card or any other case. 
Go to other menu click "Hold Card" Please choose type card which you need temporary hold.
Remark : 
1. After customer make temporary hold card in this menu,
Please contact AEON Customer service 0-2665-0123 Press 5 to proceed reissue card.
2. In case customer need to release hold card
Please contact AEON Customer service 0-2665-0123.(You cannot release hold card in this menu)

18. What is Cardless ?

Cardless service provides withdraw money without card, for Aeon customer who use credit card and Digital Your Cash via AEON THAI MOBILE Application ,this menu is convenience to customers and protection with Scan QR Code for cashing without card or pin number on transection withdraw money and Can do installment transaction without card via AEON happy pay, AEON happy plan and Prompay transfer money.

19. How to use Cardless Cashing via ATM?

1. Log in AEON THAI MOBILE Application or Download Click http://m.aeon.co.th/AppSNS
2. Select Cardless Cashing / Cardless
3. Select card type and enter amount
4. Select PIN 6 digit
5. Choose QR Code for withdraw money on ATM via AEON application
6. Choose menu Cardless cash and select AEON on ATM
7. Scan QR Code at ATM and Select Cardless Cashing in application
8. Confirm and success transaction

20. How to use Cardless transfer a limit amount via Promtpay?

1. Go to cardless menu
2. Select Cardless Transfer via PromtPay
3. Select Credit Card, Member Card and digital Your Cash and enter amount
4. Please select either your National ID or your mobile number that you link to Your PromtPay account to receive money
5. Receive e-slip transaction successful in notification
*Cardless transaction with PromtPay transfer is available at 03.00 A.M. - 23.00 P.M. Daily

21. How much a minimum/maximum cash withdraw and condition of Cardless transaction?

1.Withdraw money at AEON ATM, minimum amount 1,000 baht , Maximum amount 40,000 /
transaction can be made 24 hours every day
2.Withdraw money at Kasikorn Bank ATM, minimum amount 3,000 baht , Maximum amount 30,000 /
transection can be made between 00:30-22:00 
3.Withdraw money at Bangkok Bank ATM, minimum amount 3,000 baht, Maximum amount 25,000 /
transaction can be made 24 hours every day
Cardless transaction with PromtPay transfer is available at 06.00 A.M. - 22.00 P.M. Daily
4.Withdraw money at Siam Commercial Bank ATM, minimum amount 3,000 baht, Maximum amount 30,000 /
transaction can be made 24 hours every day
Remark : Available to withdraw no more than 3 times per day.

22. How to apply card via AEON THAI MOBILE Application?

Apply Card via AEON THAI MOBILE Application can approve immediately and do not send documents (For Thai nationality)
New member can check more detail as follow : https://www.aeon.co.th/ndid/
Member can apply more card no submit a documents or sent a documents for apply at Aeon branch
How to apply additional credit card (Member)
Apply Card via AEON THAI MOBILE Application approve immediately and do not send documents  (For Thai nationality)
Step to apply additional credit card
1. Go to AEON THAI MOBILE Application 
2. Select "Other menu" and Select Apply Card 
3. .Log in AEON THAI MOBILE Application 
4. Select Apply Member Card Type
5. Select Card Type Apply
6. Fill OTP Code and Confirm
7. System check on data and inform result immediately
(Except Corporate Card and Supplementary Card)

23. How to process for apply card and attaching documents ?

You can apply credit card , member card  or digital loan by attaching additional documents easily as follows
and detail click (For Thai nationality only)
1. Select card type
2. View details and accept terms of application
3. Scan the front of ID card and fill in additional information
4. Fill pin code 6 digit and select card type
5. Fill personal information home , office and personal reference
6. Confirm terms of service agreement
7. Upload document for apply (Limit 69 paper)
8. Accept condition NDID
9. Accept condition NCB
10. Face scan 
11. Set pin 6 digit for log in AEON THAI MOBILE Application, apply card complete ,
and waiting for the result of consider from the company
*You can apply for credit card , member card and digital loan from 01.00 A.M. until 22.30 P.M. daily

24. How to process checking for apply card?

You can easily check the result of AEON card via AEON THAI MOBILE Application
1. New Member
Go to the main page , Select menu "Check the results of the application"
Fill pin code 6 digit which has been set from the card application process
2. Member
Go to the " My Bill"
Select "My App" for checking apply card

25. How to send more document for apply card?

When you apply for a card but the document incomplete. You can submit additional documents.
1. Install AEON THAI MOBILE Application or if already installed >> Select More Document
2. Fill information and attached file
3. Fill OTP Code for confirm 

26. How to activate Credit Card

How to activate Credit Card via AEON THAI MOBILE Application
1. Select menu "Activate Card"
2. Select card type "Credit Card"
3. Fill Identify no.and mobile phone
4. Fill OTP 6 digit your receive SMS
5. Fill credit card no. 16 digit and credit card limit
6. Set pin code 6 digit to confirm credit card activation and to protect the password for log in AEON THAI MOBILE Application
(New Member)

27. How to activate Digital Your Cash card? (Start to use Digital Your Cash)

Step to activate card via AEON THAI MOBILE  Application
1. Select  “Activate Card” >> Select "Digital Your Cash"
2. Input your information
3. Show Terms and Conditions of AEON THAI MOBILE  Application and AEON Online Service)
 Click “Confirm”
4. Screen will show  Digital Your Cash-A Number >> Click  “Accept and Activate”
5. Set PIN 6 digit for Activate  Digital Your Cash-A and use a password for access 
AEON THAI MOBILE Application. (New Member)

28. How to view Full PAN of Digital Your Cash ?

1. Go to AEON THAI MOBILE  Application >> Select menu "My card'
2. Select Digital Your Cash >> Select "Display card in full"
3. Fill OTP Code for confirm 
4. Show DYC full pan
- Name card
- Card Number
- Expire Date
- Card Holder Name

29. How to register for join a promotion via AEON THAI MOBILE Application?

1. Go to AEON THAI MOBILE Application >> Select  "Promotions'
2. Select to join promotions
3. Register to get privilege
4. Fill AEON Card No., Email and Confirmation Code 
5. Confirm
6. Send notification message to customer

30. How to check closing balance account via AEON THAI MOBILE Application?

1. Go to AEON THAI MOBILE Application >> Select  "PAYNOW'
2. Select  Card Type >> SELECT "Payoff Amount"
3. Next >> Select Bank
4. Payment Confirm 

31. How to apply E-Statement ?

How to apply E-Statement via AEON THAI MOBILE Application  
1. Login to AEON THAI MOBILE Application Select My Bill and Click "E-Statement" Or Select Other menu and click E-Statement menu
2. Click Apply Paperless
3. Confirm your email or update E-Ma
4. Click Accept for Term and Condition
5. Apply E-Statement success
*You can view statements up to 6 months

32. How to change ATM PIN via AEON THAI MOBILE Application?

The member can request new ATM PIN or change to ATM PIN 6 digits through AEON THAI MOBILE Application. Go to menu  "My card" Select "Set ATM PIN" Set and Confirm PIN 6 digits. Input OTP to confirm. And receive notification to confirm transaction.

33. How to redeem points on AEON THAI MOBILE Application?

You can easily redeem your Happy Points on Happy Reward menu
Select card type and redeem product 
You can check your point redemption history at History menu.

34. What is ONE PIN?

It is single PIN to use all Tablet and AEON THAI MOBILE

35. If I forget your password, what should I do?

In case you can't remember your old PIN, you can reset new PIN because your identity has already been verified.

36. If I forget my password but change mobile phone, what should I do?

It is recommended to change your phone number first

1. AEON Card Categories?

1. Digital YourCash
   Apply Digital YourCash
2. AEON Credit Cards such as Visa , Master , JCB
   Apply AEON Credit Card
3. AEON Corporate Cards
   Apply AEON Corporate Cards

2. What is Digital Your Cash?

Digital Your Cash is revolving cash loan service without card and can use a services in digitat format via AEON THAI MOBILE Application immediately when a limit approved
1.Transfer to Promtpay account
2.Cardless without card at ATM AEON and ATM KBANK
3.Happy pay loan without card

3. What a channel can apply AEON credit card?

1. Apply by AEON THAI MOBILE Application , for more information 
2. Apply at AEON Branches throughout the country  or Recruitment Agents.

4. What are requirement documents for apply Aeon Credit Card ?

1. ID Card / Passport 1^st page and Valid page(Foreigner)
2. House registration(1st page and showed applicant name) / Work Permit 1st page and Valid page(Foreigner) Work Permit 1^st page and Valid page(Foreigner)
3. Letter of payroll slip/Letter of guarantee from employer or certifying your income per month.(Issued not over 3 months)./Withholding tax (Last year).
4. Copy of bank account first page and copy of bank statement (180 days backward)
5. Business owner use copy of trade registration / Company Registration certification of limited partnership

5. What is apply credit card, member card and digital Your Cash via AEON THAI MOBILE Application?

Can check more detail as follow :  

6. What are requirement documents for apply card via AEON THAI MOBILE Application?

Can check more detail as follow : 

7. How to apply card via AEON THAI MOBILE Application?

Can check more detail as follow : 

8. Pros for applying a card via AEON THAI MOBILE Application?

- Do not have to sign a documents
- Do not have to go to the Branch
- Free of charge service

9. What are the requirement for apply Happy Loan?

Can check more detail as follow : 

10. Checking status apply card, Result approval

The company will consider your application and result approval within 3 working days However it depends on the completeness of the document(Under the conditions of the company)
If your card is approved the company will sent SMS message to you or you can check the result via AEON THAI MOBILE Application and  IVR Contact 0-2665-0123 press 3 (24 hours a day)

11. Checking status apply card, Result approval via AEON THAI MOBILE Application

New Member >> Go to Menu Apply Card
Member >> Go to Menu My Card >> My App.

12. How to activate credit card?

Credit card activation channel
1. Via AEON THAI MOBILE Application
2.Register Via website www.aeon.co.th
https://www.aeon.co.th/memberservice/th/cardactivation
3. Via IVR 0-2665-0123 press 4
4.Register via Smart Phone please scan code
Remark : The credit card will be activated when activating the card completely.


QR code




Remark : The credit card will be activated when activating the card completly.

13. What are the interest rate and service fee for credit card ?

1. Interest rate 16% per year (Shopping/Cashing) Effective from 1 August 2020
2. Fee for the withdrawal cash by credit card is 3% of amount (Excluding Vat7 %)
**Can check more detail as follow 

14. How can check available limit?

1. Via AEON THAI MOBILE APPLICATION ( Download in App strore or Google Pay)
2. Via AEON Website at www.aeon.co.th
3. Via AEON LINE (card information)
3. Via IVR AEON call Center 0-2665-0123 press 1

15. How to reissue Digital Your Cash?

1. Contact AEON Branch
2. Contact Customer Service 0-2665-0123

16. What is AEON Happy Plan ?

AEON Happy Plan is the program for convert credit purchase of product & service to an installment payment program. And this shall not include transactions of cash advances, transactions incurred from temporary credit limit, purpose loan facilities, penalty fees, interests and any fees charges.

17. What are the terms and conditions of Aeon Happy Plan ?

1. Interest rate 16% per year with effective rate
2. Credit card spending must be 3,000 baht up per sale slip
3. Credit card with minimum payment is 500 bath per month
4. Can choose a payment period from 3,6,9 and 10 months
5. Once transaction is confirmed cannot be cancelled

18. How to check point, when you have spending via credit card

1. Can check information via Application AEON THAI MOBILE
2. Via website at AEON Online Services
3. Via payment advice

19. How to redeem AEON Happy Rewards?

1. Via AEON THAI MOBILE Application at menu of  Happy reward
2. Via website at AEON Online Services (AEON Happy Rewards)
Send reward approximately 1 - 2 weeks after the Company receive the form of redemption.

1. What are required documents to apply for AEON Member ?

You can send document with application form to the dealer that wants hire purchase right away or apply for member or credit card first.
then send more document.
**Can check more detail as follow :

2. What is basic qualification for applying General Hire Purchase ?

If you are AEON member ,you are able to bring member card or AEON Credit Card Along with your ID.card, contact at Aeon 's Dealer.
Qualification for new customer :
1. Age 20-65 years old
2. Working period more than 6 months
3. Provide documents of minimum income 8,000 Baht
4. Have contactable telephone number both at home and office
Can check more detail as follow :

3. What type of merchandises for Hire Purchase Service ?

Currently AEON has provide hire purchase product service for Motorcycle and Second hand car.

1. What is AEON Online Services can do ?

1. Balance check
2. Unbilled Transaction
3. Happy Plan
4. E-statement
5. AEON Happy Rewards
6. Hold Card : In case Lost Card, Stolen Card or found unauthorized transaction by this service.
7. Change Information : Change or Update your Address, Mail to or Billing address and E-Mail Address

2. How to register AEON Online Services ?

Registration method for AEON Online Services Click
1. Select "Registration" and fill in the information
2. Click accept term and condition
3. OTP is sent to registered mobile phone
4. Receive e-mail confirm registration success
Conditions : Registration of AEON Online service is only required for AEON cardholders.

3. Forgot Password , how to solve problem ?

1. Go to login page and click "AEON Online Services" at AEON Online Services
2. Click "Forgot Password" at Forgot password, Input your identity card number  and confirm code
3. Confirm e-mail and click confirm
4. Get security code via e-mail for input code and click confirm
5. Set up new password

4. How to enter password because the text is protected ?

Exits www.aeon.co.th few minutes and try the transaction again, or adjust the font size of the web to be smaller by going to View>> Text Size, try to adjust the font size smaller

5. How to apply E-statement ?

How to apply E-statement via AEON THAI MOBILE Application  

1. Login to AEON THAI MOBILE Application Click "E-Statement"
2. Click "My Bill"
3. Login Finger Print or Pin 6 digits
4. Click "E-Statement" Function 
5. Confirm your email or update E-Mail
6. Click Accept for Term and Condition
7. Apply E-statement success

How to apply E-statement via AEON Website 

1. Enter www.aeon.co.th
2. Register / Login to AEON Online Services
3. Input User and Password to Login
4. Click "E-Statement" 
5. Click "Apply to stop paper statement"
6. Press confirm E-Mail and accept conditions
7. Apply to stop paper statement completely
8. The system will send email E-Statement Registration to user's email

1. What is Your Cash?

What is Your Cash? 
Your Cash is cash card and AEON Happy Pay installment payment
You can withdraw money at AEON ATM and bank's ATM as below;



• Kasikorn Bank ATM
• TMB Thanachart bank ATM
• Ayudhya bank ATM
• Krung Thai Bank ATM
• Bangkok bank ATM
• Government Saving Bank ATM
• Siam Commercial Bank ATM

Remark : For customer using plastic Big C Exclusive Card and AEON Rabbit Member Card

2. Your Cash card and Credit Card use the same credit limit or not ?

If customer has credit card already and require to apply more Your Cash for more your convenient, Company separate the limit for Credit card and Your Cash.

3. In case already have AEON credit card, can apply Your Cash or not

Yes, customer can apply more card (For Thai nationality)

4. How much does the interest rate and fee for Your Cash ?

Your Cash Interest rate is equal to Personal Loan interest rate 25% per Year. Effective from 1 August 2020 

5. All AEON credit card types, can use AEON Happy Pay or not?

Can not use Happy Pay
In case customer has AEON credit card or general customer can apply member card and digital Your Cash
via AEON THAI MOBILE Application and AEON branch to use Happy Pay.

6. How to check the approval result for AEON Happy Pay?

If customer makes transaction via EDC machine, the system
will send SMS the result to customer's mobile.
If customer makes transaction by scan QR code via AEON THAI MOBILE Application,
the system will send a message to notification in application

7. What is AEON Happy Pay?

Can check more detail as follow ; https://www.aeon.co.th/aeon/services-loans

8. In case customer cancel transaction, How does the merchant operate?

The cancel of AEON Happy Pay transaction is divided 2 cases:
1. In case customer cancel transaction before settlement,
a merchant can cancel transaction via EDC machine.
2. In case customer cancel and return goods after settlement,
The merchant should submit cancelling documents to AEON company.
AEON company shall cancel the transaction and refund to customer

1. How to change information / address / E-mail address ?

1. You can change mailing address and E-mail address via AEON THAI MOBILE Application Select "Change Address"
2. You can change your information at AEON Online Service, "Change Profile Service" 
3. Contact at AEON Branches for fill request form change information.
Please prepare ID Card/Passport or copy of ID Card/Passport

2. How to hold credit card, in case of lost or stolen ?

In case of lost or stolen
1. Can hold card via AEON THAI MOBILE Application Select "Hold Card"
2. If you are member AEON online service can hold card via website immediately.
3. Contact to hold card 0-2665-0123 press 5
In case of damage card or re-issue card
Contact Aeon Branches for fill request form re-issue card and please prepare ID card or Passport

3. Payment channel online/Paid online

1. AEON THAI MOBILE APP  " PAY NOW "
2. AEON ATM

**You can check other payment channel as follow : Payment Option

4. Payment due date and account summary date

AEON has the account summary date on 10 of each month and payment due date is on 2 of next month

5. How to request SMS payment balance ?

Request SMS for ask payment due at 0-2665-0123 press 2 and press 3

6. How to make payment if not receive payment advice

1. Can make payment through AEON THAI MOBILE "PAY NOW" function.
2. Use AEON Member Card or Credit Card do payment via AEON Depositor
3. Use previous payment advice barcode for make the payment via AEON Depositor or counter service.
4. Download pay-in-slip form and take the form to do payment at Bank counter
5. Use ID. Card or agreement number from payment advice to do payment at Counter service

7. How to increase limit ?

1. Contact AEON Branches Nationwide
2. Fill in request form and please prepare necessary document such as ID Card/Passport, Work Permit,
AEON Card and payroll slip/salary certification from company.
3. The period of consideration within 2 weeks
Initially, the card activated use and paid continuously.
By the way ,within last 6 months has not increase limit can apply to increase limit

8. How to renew a card?

The company will send a card to customer automatically.
In case of customer has not receive the card, please contact AEON branches
for checking details or issue card (Contact AEON branches nationwide)

9. In case cardholder request to check or dispute transaction, Where can I download the form ?

You can download at Cardholder Dispute Form

After you already downloaded form, you can proceed as follows:             

Documents require   

1. Copy ID card with certified true copied
2. Cardholder Dispute Form with certified signature        
3. Other evidences (If any) 

- Can send dispute form and documents in channel indicate form

10. Branch/ATM location

Can check more detail as follow :

11. What is AEON credit card promotion?

Can check more detail as follow :

12. What is yourcash promotion?

Can check more detail as follow :

13. What is purpose - loan promotion?

Can check more detail as follow :

14. What is hire-purchase promotion?

Can check more detail as follow :

15. What is insurance promotion?

Can check more detail as follow :

16. What are the conditions of the privilege at Shoppe/Lazada?

Can check more detail as follow :

17. What are the conditions of the privilege at Grabfood/foodpanda?

Can check more detail as follow :

18. What are the conditions of the privilege at MaxValu supermarket, MaxValu Tanjai?

Can check more detail as follow :

19. What are the conditions of the privilege at Major Cineplex?

Can check more detail as follow :