1. What is AEON THAI MOBILE Application?
AEON THAI MOBILE Application is official application deployed by AEON THANASINSAP (THAILAND) PCL. Customer who have AEON Credit Card / Member Card that issued in Thailand , customer can be accessed to a monthly billing / available limit information by register the application for the first time and the next time, you can log in with a 6-digits PIN code to access it.
2. Is there any charge for download or using AEON THAI MOBILE Application?
AEON THAI MOBILE is free of charge to download and use all functions (Expect Internet fee charged by carriers)
3. What is system requirements
4. How to download AEON THAI MOBILE Application?
Available for download at App store / Google Play Store
For HUAWEI mobile users, open App store/ Google Play store
and type"AEON THAI MOBILE" then, click Download/ Update.
If you cannot solve the problem, please contact HUAWEI support.
5. I can not download the application. What should I do?
• Check your device's internet connection.
• Check availability for storing your device's memory
For HUAWEI mobile users, open HUAWEI store/ Google Play store and type
AEON THAI MOBILE then, click Download/ Update.
If you cannot solve the problem, please contact HUAWEI support.
6. I can not open application. How should I do?
• Check your device's internet connection.
• Verify the operating system of the device as your the requirements.
• Jailbreaked / Rooted Device is not allowed to use the application.
7. Registration is failed because do not get OTP , How should I do?
8. I can not register application because change mobile number , How should I do?
Contact AEON Branch or AEON Customer Service 0-2665-0123 for change mobile number
then you can register again.
9. If I can not log in application because the account is suspended, What should I do?
10. Forgot a login PIN (6 Digits) What should I do?
11. What is PAYNOW?
Is the payment service provide by AEON company, customer can pay bill through AEON THAI MOBILE Application by deducted from your bank account. Payments are available online as soon as you make a payment and can be used limit immediately (This is as per Company's terms and conditions)
PAYNOW provides bill payment service by PromptPay as linked to the specified bank and can be used limit immediately after payment process completed.
*PAYNOW payment is available at 01.00 A.M. - 22.00 P.M. Daily
*PAYNOW payment during 21-22 every month, the payment amount will not updated online immediately.
because of closing date of the company billing.
12. What kind of PAYNOW payment you can choose?
You can pay easily anywhere by choosing, You choose the minimum payment ,full amount , specify payment amount , or pay off account
1.Full amount (Pay in full for all amounts spent on your card in the past month's billing cycle. Including the outstanding balance of the previous month)
2.Minimum (Pay the minimum amount according to the payment statement of according to all spending)
3.Specify payment amount (Available to specify the payment amount as desired)
4. Pay off account (It is a payment for all account closing balances. Once the payment has been completed, there will be no outstanding balance)
13. PAYNOW payment process
G0 to PAYNOW Menu
1. Select Card type
2. Select payment Full amount , minimum payment , specify payment amount , or pay off account
3. Select Bank Ex.Reminder to pay PromtPay account (every bank) , KASIKORN Bank or Bangkok Bank
4. There will be a notification message to the bank application , open AEON THAI MOBILE Application and click confirm payment
Then the payment amount will be updated online immediately
*You can pay from notification message which is sent to the banking Application until 10.00 P.M. Daily
14. What is "E-Coupon" ?
E-Coupon is discount code that can get through AEON THAI MOBILE Application
*For those who receive the privilege must comply with the conditions as prescribed by the company.*
15. How can change a personal information via AEON THAI MOBILE Application?
Customer can request to change information via AEON MOBILE Application.
Go to other menu click "Change Address" and then input OTP to confirm
(In case of change mobile number, contact AEON branch or AEON Customer Service 0-2665-0123)
16. Can I buy Insurance online via AEON THAI MOBILE Application or not?
You can paid insurance via AEON MOBILE Application.
Insurance type Detail :
1. Motor insurance
2. Travel insurance
3. Health insurance
4. Life insurance (New service will be available soon)
5. Accident insurance (New service will be available soon)
6. Miscellaneous insurance (New service will be available soon)
17. How to Hold a Card?
You can make temporary hold card in case of lost card, stolen card, captured card or any other case.
Go to other menu click "Hold Card" Please choose type card which you need temporary hold.
Remark :
1. After customer make temporary hold card in this menu,
Please contact AEON Customer service 0-2665-0123 Press 5 to proceed reissue card.
2. In case customer need to release hold card
Please contact AEON Customer service 0-2665-0123.(You cannot release hold card in this menu)
18. What is Cardless ?
Cardless service provides withdraw money without card, for Aeon customer who use credit card and Digital Your Cash via AEON THAI MOBILE Application ,this menu is convenience to customers and protection with Scan QR Code for cashing without card or pin number on transection withdraw money and Can do installment transaction without card via AEON happy pay, AEON happy plan and Prompay transfer money.
19. How to use Cardless Cashing via ATM?
1. Log in AEON THAI MOBILE Application or Download Click http://m.aeon.co.th/AppSNS
2. Select Cardless Cashing / Cardless
3. Select card type and enter amount
4. Select PIN 6 digit
5. Choose QR Code for withdraw money on ATM via AEON application
6. Choose menu Cardless cash and select AEON on ATM
7. Scan QR Code at ATM and Select Cardless Cashing in application
8. Confirm and success transaction
20. How to use Cardless transfer a limit amount via Promtpay?
1. Go to cardless menu
2. Select Cardless Transfer via PromtPay
3. Select Credit Card, Member Card and digital Your Cash and enter amount
4. Please select either your National ID or your mobile number that you link to Your PromtPay account to receive money
5. Receive e-slip transaction successful in notification
*Cardless transaction with PromtPay transfer is available at 03.00 A.M. - 23.00 P.M. Daily
21. How much a minimum/maximum cash withdraw and condition of Cardless transaction?
1.Withdraw money at Siam Commercial Bank ATM, minimum amount 3,000 baht, Maximum amount 30,000 /
transaction can be made 24 hours every day
2.Withdraw money at Kasikorn Bank ATM, minimum amount 3,000 baht , Maximum amount 30,000 /
transection can be made between 00:30-22:00
3.Withdraw money at Bangkok Bank ATM, minimum amount 3,000 baht, Maximum amount 25,000 /
transaction can be made 24 hours every day
Cardless transaction with PromtPay transfer is available at 06.00 A.M. - 22.00 P.M. Daily
Remark : Available to withdraw no more than 3 times per day.
22. How to apply card via AEON THAI MOBILE Application?
Apply Card via AEON THAI MOBILE Application can approve immediately and do not send documents (For Thai nationality)
New member can check more detail as follow : https://www.aeon.co.th/ndid/
Member can apply more card no submit a documents or sent a documents for apply at Aeon branch
How to apply additional credit card (Member)
Apply Card via AEON THAI MOBILE Application approve immediately and do not send documents (For Thai nationality)
Step to apply additional credit card
1. Go to AEON THAI MOBILE Application
2. Select "Other menu" and Select Apply Card
3. .Log in AEON THAI MOBILE Application
4. Select Apply Member Card Type
5. Select Card Type Apply
6. Fill OTP Code and Confirm
7. System check on data and inform result immediately
(Except Corporate Card and Supplementary Card)
23. How to process for apply card and attaching documents ?
You can apply credit card , member card or digital loan by attaching additional documents easily as follows
and detail click (For Thai nationality only)
1. Select card type
2. View details and accept terms of application
3. Scan the front of ID card and fill in additional information
4. Fill pin code 6 digit and select card type
5. Fill personal information home , office and personal reference
6. Confirm terms of service agreement
7. Upload document for apply (Limit 69 paper)
8. Accept condition NDID
9. Accept condition NCB
10. Face scan
11. Set pin 6 digit for log in AEON THAI MOBILE Application, apply card complete ,
and waiting for the result of consider from the company
*You can apply for credit card , member card and digital loan from 01.00 A.M. until 22.30 P.M. daily
24. How to process checking for apply card?
You can easily check the result of AEON card via AEON THAI MOBILE Application
1. New Member
Go to the main page , Select menu "Check the results of the application"
Fill pin code 6 digit which has been set from the card application process
2. Member
Go to the " My Bill"
Select "My App" for checking apply card
25. How to send more document for apply card?
When you apply for a card but the document incomplete. You can submit additional documents.
1. Install AEON THAI MOBILE Application or if already installed >> Select More Document
2. Fill information and attached file
3. Fill OTP Code for confirm
26. How to activate Credit Card
How to activate Credit Card via AEON THAI MOBILE Application
1. Select menu "Activate Card"
2. Select card type "Credit Card"
3. Fill Identify no.and mobile phone
4. Fill OTP 6 digit your receive SMS
5. Fill credit card no. 16 digit and credit card limit
6. Set pin code 6 digit to confirm credit card activation and to protect the password for log in AEON THAI MOBILE Application
(New Member)
27. How to activate Digital Your Cash card? (Start to use Digital Your Cash)
Step to activate card via AEON THAI MOBILE Application
Step to activate card via AEON THAI MOBILE Application
*Apply card via AEON THAI MOBILE Application
1. Select menu “Registration”
2. Input ID No.13 digit and Mobile no.
3. Input OTP code that was received via SMS
4. Input PIN 6 digit for click terms conditions for apply estatement
In case there is no email, you input email address for receiving electronic payment notification (Estatement).
After card activation, your card is available to use.
*Apply card via AEON THAI MOBILE Application/Tablet at Branch
(Customer can use AEON THAI MOBILE Application )
1. Select “My card”
2. Input PIN 6 digit for login
3. Click Terms Conditions for apply Estatement
In case there is no email, you input email address for receiving electronic payment notification (Estatement).
After card activation, your card is available to use.
*New Customer apply card via Tablet at Branch
1. New customer apply Select Select menu “Registration”
2. Input ID No.13 digit and Mobile no.
3. Input OTP code that was received via SMS for click terms conditions
4. Input PIN 6 digit that was set when applying for the card via the tablet at the branch
In case there is no email, you input email address for receiving electronic payment notification (Estatement).
After card activation, your card is available to use.
*Apply card at Branch (Paper)
1. Select “Activate Card” >> Select "Digital Your Cash"
2. Input your information
3. Show Terms and Conditions of AEON THAI MOBILE Application and AEON Online Service then Click “Confirm”
4. Screen will show Digital Your Cash Number >> Click “Accept and Activate”
5. Set PIN 6 digit for Activate Digital Your Cash and use as password for login AEON THAI MOBILE Application. (New Member)
28. How to view Full PAN of Digital Your Cash ?
1. Go to AEON THAI MOBILE Application >> Select menu "My card'
2. Select Digital Your Cash >> Select "Display card in full"
3. Input your PIN 6 digit
4. Show DYC full pan
- Name card
- Card Number
- Expire Date
- Card Holder Name
29. How to register for join a promotion via AEON THAI MOBILE Application?
1. Go to AEON THAI MOBILE Application >> Select "Promotions'
2. Select to join promotions
3. Register to get privilege
4. Fill AEON Card No., Email and Confirmation Code
5. Confirm
6. Send notification message to customer
30. How to check closing balance account via AEON THAI MOBILE Application?
1. Go to AEON THAI MOBILE Application >> Select "PAYNOW'
2. Select Card Type >> SELECT "Payoff Amount"
3. Next >> Select Bank
4. Payment Confirm
31. How to apply E-Statement ?
How to apply E-Statement via AEON THAI MOBILE Application
1. Login to AEON THAI MOBILE Application Select My Bill and Click "E-Statement" Or Select Other menu and click E-Statement menu
2. Click Apply Paperless
3. Confirm your email or update E-Ma
4. Click Accept for Term and Condition
5. Apply E-Statement success
*You can view statements up to 6 months
32. How to change ATM PIN via AEON THAI MOBILE Application?
The member can request new ATM PIN or change to ATM PIN 6 digits through AEON THAI MOBILE Application. Go to menu "My card" Select "Set ATM PIN" Set and Confirm PIN 6 digits. Input OTP to confirm. And receive notification to confirm transaction.
33. How to redeem points on AEON THAI MOBILE Application?
You can easily redeem your Happy Points on Happy Reward menu
Select card type and redeem product
You can check your point redemption history at History menu.
34. What is ONE PIN?
35. If I forget my password but change mobile phone, what should I do?
36. What is Scan to Pay?
It is a payment service you can scan QR code to make transaction on mobile phone without showing the credit card.
37. How many types of Scan to Pay?
Scan to Pay can be divided into 2 main types Detail :
• The merchant specifies payment amount (Dynamic QR)
• The customer enters the payment amount themselves (Static QR)
38. How do I use Scan to Pay?
Make a transaction via AEON THAI MOBILE Application
1. Go to menu Scan to Pay
2. Enter a 6-digits PIN/face scan/fingerprint scan
3. Scan store QR
4. Select the card (Mastercard) you want to use.
5. Check the amount and confirm the 6-digits pin (Dynamic QR) / Specify the amount and confirm the 6-digits pin (Static QR)
39. What types of payments can Scan to Pay be used with?
It is available to use with Happy Pay, Happy Plan and full payments. When used with AEON EDC devices including Digital Credit Cards
40. What credit cards can Scan to Pay be used with?
Can be used with Mastercard credit cards initially, for other types of credit cards
41. Where can I use Scan to Pay? Can it be used overseas?
42. Is there a minimum usage limit for Scan to Pay?
There is no minimum limit. In the case of paying by filling in the amount yourself (Static QR), customers can input the amount from 0.01 baht.
43. If I am not an AEON customer, can I register through the AEON THAI MOBILE Application?
44. In the case of applying for a card through the AEON THAI MOBILE Application, can I leave and do the transaction later if the transaction is still unsuccessful ?
If your application has not yet been completed or you are in the process of entering your personal information, we will record your information so that you can resume and continue the process within 7 days.
45. In case I am not an AEON customer and register via AEON THAI MOBILE Application but forget a Pin. What should I do?
1. AEON Card Categories?
2. What is Digital Your Cash?
Digital Your Cash is revolving cash loan service without card and can use a services in digitat format via AEON THAI MOBILE Application immediately when a limit approved
1.Transfer to Promtpay account
2.Cardless without card at Cardless without card at Kasikorn Bank ATM, Siam Commercial Bank ATM and Bangkok bank ATM
3.Happy pay loan without card
3. What a channel can apply AEON credit card?
4. What are requirement documents for apply Aeon Credit Card ?
1. ID Card / Passport 1st page and Valid page(Foreigner)
2. House registration(1st page and showed applicant name) / Work Permit 1st page and Valid page(Foreigner) Work Permit 1st page and Valid page(Foreigner)
3. Letter of payroll slip/Letter of guarantee from employer or certifying your income per month.(Issued not over 3 months)./Withholding tax (Last year).
4. Copy of bank account first page and copy of bank statement (180 days backward)
5. Business owner use copy of trade registration / Company Registration certification of limited partnership
5. What is apply credit card, member card and digital Your Cash via AEON THAI MOBILE Application?
6. What are requirement documents for apply card via AEON THAI MOBILE Application?
7. How to apply card via AEON THAI MOBILE Application?
8. Pros for applying a card via AEON THAI MOBILE Application?
9. What are the requirement for apply Happy Loan?
10. Checking status apply card, Result approval
The company will consider your application and result approval within 3 working days However it depends on the completeness of the document(Under the conditions of the company)
If your card is approved the company will sent SMS message to you or you can check the result via AEON THAI MOBILE Application and IVR Contact 0-2665-0123 press 3 (24 hours a day)
11. Checking status apply card, Result approval via AEON THAI MOBILE Application
12. How to activate credit card?
13. What are the interest rate and service fee for credit card ?
1. Interest rate 16% per year (Shopping/Cashing) Effective from 1 August 2020
2. Fee for the withdrawal cash by credit card is 3% of amount (Excluding Vat7 %)
**Can check more detail as follow
14. How can check available limit?
1. Via AEON THAI MOBILE APPLICATION ( Download in App strore or Google Pay)
2. Via AEON Website at www.aeon.co.th
3. Via AEON LINE (card information)
3. Via IVR AEON call Center 0-2665-0123 press 1
15. How to reissue Digital Your Cash?
16. What is AEON Happy Plan ?
AEON Happy Plan is the program for convert credit purchase of product & service to an installment payment program. And this shall not include transactions of cash advances, transactions incurred from temporary credit limit, purpose loan facilities, penalty fees, interests and any fees charges.
17. What are the terms and conditions of Aeon Happy Plan ?
1. Interest rate 16% per year with effective rate
2. Credit card spending must be 3,000 baht up per sale slip
3. Credit card with minimum payment is 500 bath per month
4. Can choose a payment period from 3,6,9 and 10 months
5. Once transaction is confirmed cannot be cancelled
18. How to check point, when you have spending via credit card
19. How to redeem AEON Happy Rewards?
1. Via AEON THAI MOBILE Application at menu of Happy reward
2. Via website at AEON Online Services (AEON Happy Rewards)
Send reward approximately 1 - 2 weeks after the Company receive the form of redemption.
20. What is NextGen Credit Card ?
It is a credit card service without a plastic card, you can use various digital services via AEON THAI MOBILE.
21. What are the qualifications for applicants for the Digital AEON NextGen Credit Card?
1. For Thai nationality only
2. Age 20 years and over
3. Monthly Income (basic salary) more than 15,000 baht
4. Working period more than 4 months
5. Having contact phone number such as mobile phone number, home phone number, or work phone number.
22. How to apply and channels to apply for the Digital AEON NextGen Credit Card?
23. Can I apply for a supplementary card of Digital AEON NextGen Credit Card?
24. How much is entrance fee/annual fee of Digital AEON NextGen Credit Card ?
25. Does the Digital AEON NextGen Credit Card have a card number same other credit cards?
You can check additional card specifications via the AEON TH Mobile app.
• Cardholder name
• Card number
• Expiration date
• CVV code
1. How to change information / address / E-mail address ?
1. You can change mailing address and E-mail address via AEON THAI MOBILE Application Select "Change Address"
2. You can change your information at AEON Online Service, "Change Profile Service"
3. Contact at AEON Branches for fill request form change information.
Please prepare ID Card/Passport or copy of ID Card/Passport
2. How to hold credit card, in case of lost or stolen ?
In case of lost or stolen
1. Can hold card via AEON THAI MOBILE Application Select "Hold Card"
2. If you are member AEON online service can hold card via website immediately.
3. Contact to hold card 0-2665-0123 press 5
In case of damage card or re-issue card
Contact Aeon Branches for fill request form re-issue card and please prepare ID card or Passport
3. Payment channel online/Paid online
4. Payment due date and account summary date
5. How to request SMS payment balance ?
6. How to make payment if not receive payment advice
- Can make payment through AEON THAI MOBILE "PAY NOW" function.
- Use AEON Member Card or Credit Card do payment via AEON Depositor
- Use previous payment advice barcode for make the payment via AEON Depositor or counter service.
- Download pay-in-slip form and take the form to do payment at Bank counter
- Use ID. Card or agreement number from payment advice to do payment at Counter service
7. How to increase limit ?
1. Contact AEON Branches Nationwide
2. Fill in request form and please prepare necessary document such as ID Card/Passport, Work Permit,
AEON Card and payroll slip/salary certification from company.
3. The period of consideration within 2 weeks
Initially, the card activated use and paid continuously.
By the way ,within last 6 months has not increase limit can apply to increase limit
8. How to renew a card?
The company will send a card to customer automatically.
In case of customer has not receive the card, please contact AEON branches
for checking details or issue card (Contact AEON branches nationwide)
9. In case cardholder request to check or dispute transaction, Where can I download the form ?
You can download at Cardholder Dispute Form
After you already downloaded form, you can proceed as follows:
Documents require
- Copy ID card with certified true copied
- Cardholder Dispute Form with certified signature
- Other evidences (If any)
- Can send dispute form and documents in channel indicate form
10. Branch/ATM location
11. What is AEON credit card promotion?
12. What is yourcash promotion?
13. What is purpose - loan promotion?
14. What is hire-purchase promotion?
15. What is insurance promotion?
16. What are the conditions of the privilege at Shoppe/Lazada?
17. What are the conditions of the privilege at Grabfood/foodpanda?
18. What are the conditions of the privilege at MaxValu supermarket, MaxValu Tanjai?
19. What are the conditions of the privilege at Major Cineplex?
