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AEON THAI MOBILE
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FAQ

Update with the most frequent questions and answers concerning financial service. You may find the right answer or any useful information here. FAQよくあるご質問(日本語版)を見る

1. AEON Card Categories?


2. What is Digital Your Cash?

    Digital Your Cash is revolving cash loan service without card and can use a services in digitat format via AEON THAI MOBILE Application immediately when a limit approved
    1.Transfer to Promtpay account
    2.Cardless without card at Cardless without card at Kasikorn Bank ATM, Siam Commercial Bank ATM and Bangkok bank ATM
    3.Happy pay loan without card


3. What a channel can apply AEON credit card?


4. What are requirement documents for apply Aeon Credit Card ?

    1. ID Card / Passport 1st page and Valid page(Foreigner)
    2. House registration(1st page and showed applicant name) / Work Permit 1st page and Valid page(Foreigner) Work Permit 1st page and Valid page(Foreigner)
    3. Letter of payroll slip/Letter of guarantee from employer or certifying your income per month.(Issued not over 3 months)./Withholding tax (Last year).
    4. Copy of bank account first page and copy of bank statement (180 days backward)
    5. Business owner use copy of trade registration / Company Registration certification of limited partnership


5. What is apply credit card, member card and digital Your Cash via AEON THAI MOBILE Application?


6. What are requirement documents for apply card via AEON THAI MOBILE Application?


7. How to apply card via AEON THAI MOBILE Application?


8. Pros for applying a card via AEON THAI MOBILE Application?

    - Do not have to sign a documents
    - Do not have to go to the Branch
    - Free of charge service


9. What are the requirement for apply Happy Loan?


10. Checking status apply card, Result approval

    The company will consider your application and result approval within 3 working days However it depends on the completeness of the document(Under the conditions of the company)
    If your card is approved the company will sent SMS message to you or you can check the result via AEON THAI MOBILE Application and  IVR Contact 0-2665-0123 press 3 (24 hours a day)


11. Checking status apply card, Result approval via AEON THAI MOBILE Application

    New Member >> Go to Menu Apply Card
    Member >> Go to Menu My Card >> My App.


12. How to activate credit card?


13. What are the interest rate and service fee for credit card ?

    1. Interest rate 16% per year (Shopping/Cashing) Effective from 1 August 2020
    2. Fee for the withdrawal cash by credit card is 3% of amount (Excluding Vat7 %)
    **Can check more detail as follow 


14. How can check available limit?

    1. Via AEON THAI MOBILE APPLICATION ( Download in App strore or Google Pay)
    2. Via AEON Website at www.aeon.co.th
    3. Via AEON LINE (card information)
    3. Via IVR AEON call Center 0-2665-0123 press 1


15. How to reissue Digital Your Cash?

    1. Contact AEON Branch
    2. Contact Customer Service 0-2665-0123


16. What is AEON Happy Plan ?

    AEON Happy Plan is the program for convert credit purchase of product & service to an installment payment program. And this shall not include transactions of cash advances, transactions incurred from temporary credit limit, purpose loan facilities, penalty fees, interests and any fees charges.


17. What are the terms and conditions of Aeon Happy Plan ?

    1. Interest rate 16% per year with effective rate
    2. Credit card spending must be 3,000 baht up per sale slip
    3. Credit card with minimum payment is 500 bath per month
    4. Can choose a payment period from 3,6,9 and 10 months
    5. Once transaction is confirmed cannot be cancelled


18. How to check point, when you have spending via credit card


19. How to redeem AEON Happy Rewards?

    1. Via AEON THAI MOBILE Application at menu of  Happy reward
    2. Via website at AEON Online Services (AEON Happy Rewards)
    Send reward approximately 1 - 2 weeks after the Company receive the form of redemption.


20. What is NextGen Credit Card ?

    It is a credit card service without a plastic card, you can use various digital services via AEON THAI MOBILE.


21. What are the qualifications for applicants for the Digital AEON NextGen Credit Card?

    1. For Thai nationality only
    2. Age 20 years and over
    3. Monthly Income (basic salary) more than 15,000 baht
    4. Working period more than 4 months
    5. Having contact phone number such as mobile phone number, home phone number, or work phone number.


22. How to apply and channels to apply for the Digital AEON NextGen Credit Card?


23. Can I apply for a supplementary card of Digital AEON NextGen Credit Card?

    Unable to apply for a supplementary card


24. How much is entrance fee/annual fee of Digital AEON NextGen Credit Card ?

    There is no entry fee and free annual fee


25. Does the Digital AEON NextGen Credit Card have a card number same other credit cards?

    You can check additional card specifications via the AEON TH Mobile app.
    • Cardholder name
    • Card number
    • Expiration date
    • CVV code


26. Dynamic Currency Conversion fee - DCC fee

    26.1) What is Dynamic Currency Conversion Fee (DCC Fee)?

    * Dynamic Currency Conversion fee, or DCC Fee, is a fee for converting foreign currency into Thai Baht which is charged for transactions made with Visa/MasterCard credit cards in purchasing products/services at merchants and online merchants registered abroad and withdrawing cash in Thai Baht through oversea ATMs at a rate of 1% on the spending/cash withdrawal amount.

    26.2) What types of credit cards will be charged for DCC Fee?
    * All types of Visa and MasterCard credit cards, including primary and supplementary cards.

    26.3) How is the 1% DCC fee calculated?
    * A charge of 1% will be charged on the spending/cash withdrawal amount in Thai Baht on the transaction date.

    26.4) Why is a DCC fee charged?
    * To be consistent with the credit card business practices, spending via credit card at the merchants and online merchants registered overseas in Thai Baht, and cash withdrawal in Thai Baht at overseas ATM will be charged on Dynamic Currency Conversion Fee.

    26.5) When will the DCC fee effective?
    * DCC Fee will be affective on 1 May 2024 onwards, and will be charged on the date which the transaction is processed

    26.6) Which kind of merchants are collecting the DCC fee?
    * Dynamic currency conversion, which usually set by an overseas merchant, allows customers to pay for a product or service at overseas or online merchants in Thai Baht instead of the merchants’ currency. The online merchants that are registered abroad which include AGODA, BOOKING.COM, KLOOK, TRIP.COM, SPOTIFY, NIKE, LALAMOVE, GRAB, TIKTOK ADS, PLAYSTATION NETWORK, VIETJET AIR, JAPAN AIRLINE, AIRASIA, etc.

    26.7) If a transaction is cancelled, whether the 1% DCC fee will be refunded or not?
    * Whenever a transaction is cancelled, a 1% DCC fee will be refunded to the credit card account under the primary card account.