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AEON THAI MOBILE
AEON Thana Sinsap (Thailand) PLC FREE -On The App Store

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FAQ

Update with the most frequent questions and answers concerning financial service. You may find the right answer or any useful information here. FAQよくあるご質問(日本語版)を見る

1. What is AEON THAI MOBILE Application?

    AEON THAI MOBILE Application is official application deployed  by AEON THANASINSAP (THAILAND) PCL. Customer who have AEON Credit Card / Member Card that issued in Thailand , customer can be accessed to a monthly billing / available limit information by register  the application for the first time and the next time, you can log in with a 6-digits PIN code to access it.


2. Is there any charge for download or using AEON THAI MOBILE Application?

    AEON THAI MOBILE is free of charge to download and use all functions (Expect Internet fee charged by carriers)


3. What is system requirements

    iOS 12.0 and Android 8 or more


4. How to download AEON THAI MOBILE Application?

    Available for download at App store / Google Play Store
    For HUAWEI mobile users, open App store/ Google Play store
    and type"AEON THAI MOBILE" then, click Download/ Update.
    If you cannot solve the problem, please contact HUAWEI support.


5. I can not download the application. What should I do?

    • Check your device's internet connection.
    • Check availability for storing your device's memory
    For HUAWEI mobile users, open HUAWEI store/ Google Play store and type
    AEON THAI MOBILE then, click Download/ Update.
    If you cannot solve the problem, please contact HUAWEI support.


6. I can not open application. How should I do?

    • Check your device's internet connection.
    • Verify the operating system of the device as your the requirements.
    • Jailbreaked / Rooted Device is not allowed to use the application.


7. Registration is failed because do not get OTP , How should I do?

    Contact AEON Customer Service via Contact Us menu or Tel. 0-2665-0123


8. I can not register application because change mobile number , How should I do?

    Contact AEON Branch or AEON Customer Service  0-2665-0123 for change mobile number
    then you can register again.


9. If I can not log in application because the account is suspended, What should I do?

    Contact AEON Customer Service 0-2665-0123


10. Forgot a login PIN (6 Digits) What should I do?

    Press "Forgot Login Pin" and register application again


11. What is PAYNOW?

    Is the payment service provide by AEON company, customer can pay bill through AEON THAI MOBILE Application by deducted from your bank account. Payments are available online as soon as you make a payment and can be used limit immediately (This is as per Company's terms and conditions)
    PAYNOW provides bill payment service by PromptPay as linked to the specified bank and can be used limit immediately after payment process completed.
    *PAYNOW payment is available at 01.00 A.M. - 22.00 P.M. Daily
    *PAYNOW payment during 21-22 every month, the payment amount will not updated online immediately.
    because of closing date of the company billing.


12. What kind of PAYNOW payment you can choose?

    You can pay easily anywhere by choosing, You choose the minimum payment ,full amount , specify payment amount , or pay off account
    1.Full amount (Pay in full for all amounts spent on your card in the past month's billing cycle. Including the outstanding balance of the previous month)
    2.Minimum (Pay the minimum amount according to the payment statement of according to all spending)
    3.Specify payment amount (Available to specify the payment amount as desired)
    4. Pay off account (It is a payment for all account closing balances. Once the payment has been completed, there will be no outstanding balance)


13. PAYNOW payment process

    G0 to PAYNOW Menu
    1. Select Card type
    2. Select payment Full amount , minimum payment , specify payment amount , or pay off account
    3. Select Bank Ex.Reminder to pay PromtPay account (every bank) , KASIKORN Bank  or Bangkok Bank
    4. There will be a notification message to the bank application , open AEON THAI MOBILE Application and click confirm payment 
    Then the payment amount will be updated online immediately
    *You can pay from notification message which is sent to the banking Application until 10.00 P.M. Daily


14. What is "E-Coupon" ?

    E-Coupon is discount code that can get through  AEON THAI MOBILE Application
    *For those who receive the privilege must comply with the conditions as prescribed by the company.*


15. How can change a personal information via AEON THAI MOBILE Application?

    Customer can request to change information via AEON MOBILE Application.
    Go to other menu click "Change Address" and then input OTP to confirm
    (In case of change mobile number, contact AEON branch or AEON Customer Service  0-2665-0123)


16. Can I buy Insurance online via AEON THAI MOBILE Application or not?

    You can paid insurance via AEON MOBILE Application.
    Insurance type Detail :
    1. Motor insurance
    2. Travel insurance
    3. Health insurance
    4. Life insurance (New service will be available soon)
    5. Accident insurance (New service will be available soon)
    6. Miscellaneous insurance (New service will be available soon)


17. How to Hold a Card?

    You can make temporary hold card in case of lost card, stolen card, captured card or any other case. 
    Go to other menu click "Hold Card" Please choose type card which you need temporary hold.
    Remark : 
    1. After customer make temporary hold card in this menu,
    Please contact AEON Customer service 0-2665-0123 Press 5 to proceed reissue card.
    2. In case customer need to release hold card
    Please contact AEON Customer service 0-2665-0123.(You cannot release hold card in this menu)


18. What is Cardless ?

    Cardless service provides withdraw money without card, for Aeon customer who use credit card and Digital Your Cash via AEON THAI MOBILE Application ,this menu is convenience to customers and protection with Scan QR Code for cashing without card or pin number on transection withdraw money and Can do installment transaction without card via AEON happy pay, AEON happy plan and Prompay transfer money.


19. How to use Cardless Cashing via ATM?

    1. Log in AEON THAI MOBILE Application or Download Click http://m.aeon.co.th/AppSNS
    2. Select Cardless Cashing / Cardless
    3. Select card type and enter amount
    4. Select PIN 6 digit
    5. Choose QR Code for withdraw money on ATM via AEON application
    6. Choose menu Cardless cash and select AEON on ATM
    7. Scan QR Code at ATM and Select Cardless Cashing in application
    8. Confirm and success transaction


20. How to use Cardless transfer a limit amount via Promtpay?

    1. Go to cardless menu
    2. Select Cardless Transfer via PromtPay
    3. Select Credit Card, Member Card and digital Your Cash and enter amount
    4. Please select either your National ID or your mobile number that you link to Your PromtPay account to receive money
    5. Receive e-slip transaction successful in notification
    *Cardless transaction with PromtPay transfer is available at 03.00 A.M. - 23.00 P.M. Daily


21. How much a minimum/maximum cash withdraw and condition of Cardless transaction?

    1.Withdraw money at AEON ATM, minimum amount 1,000 baht , Maximum amount 40,000 /
    transaction can be made 24 hours every day
    2.Withdraw money at Kasikorn Bank ATM, minimum amount 3,000 baht , Maximum amount 30,000 /
    transection can be made between 00:30-22:00 
    3.Withdraw money at Bangkok Bank ATM, minimum amount 3,000 baht, Maximum amount 25,000 /
    transaction can be made 24 hours every day
    Cardless transaction with PromtPay transfer is available at 06.00 A.M. - 22.00 P.M. Daily
    4.Withdraw money at Siam Commercial Bank ATM, minimum amount 3,000 baht, Maximum amount 30,000 /
    transaction can be made 24 hours every day
    Remark : Available to withdraw no more than 3 times per day.


22. How to apply card via AEON THAI MOBILE Application?

    Apply Card via AEON THAI MOBILE Application can approve immediately and do not send documents (For Thai nationality)
    New member can check more detail as follow : https://www.aeon.co.th/ndid/
    Member can apply more card no submit a documents or sent a documents for apply at Aeon branch
    How to apply additional credit card (Member)
    Apply Card via AEON THAI MOBILE Application approve immediately and do not send documents  (For Thai nationality)
    Step to apply additional credit card
    1. Go to AEON THAI MOBILE Application 
    2. Select "Other menu" and Select Apply Card 
    3. .Log in AEON THAI MOBILE Application 
    4. Select Apply Member Card Type
    5. Select Card Type Apply
    6. Fill OTP Code and Confirm
    7. System check on data and inform result immediately
    (Except Corporate Card and Supplementary Card)


23. How to process for apply card and attaching documents ?

    You can apply credit card , member card  or digital loan by attaching additional documents easily as follows
    and detail click (For Thai nationality only)
    1. Select card type
    2. View details and accept terms of application
    3. Scan the front of ID card and fill in additional information
    4. Fill pin code 6 digit and select card type
    5. Fill personal information home , office and personal reference
    6. Confirm terms of service agreement
    7. Upload document for apply (Limit 69 paper)
    8. Accept condition NDID
    9. Accept condition NCB
    10. Face scan 
    11. Set pin 6 digit for log in AEON THAI MOBILE Application, apply card complete ,
    and waiting for the result of consider from the company
    *You can apply for credit card , member card and digital loan from 01.00 A.M. until 22.30 P.M. daily


24. How to process checking for apply card?

    You can easily check the result of AEON card via AEON THAI MOBILE Application
    1. New Member
    Go to the main page , Select menu "Check the results of the application"
    Fill pin code 6 digit which has been set from the card application process
    2. Member
    Go to the " My Bill"
    Select "My App" for checking apply card


25. How to send more document for apply card?

    When you apply for a card but the document incomplete. You can submit additional documents.
    1. Install AEON THAI MOBILE Application or if already installed >> Select More Document
    2. Fill information and attached file
    3. Fill OTP Code for confirm 


26. How to activate Credit Card

    How to activate Credit Card via AEON THAI MOBILE Application
    1. Select menu "Activate Card"
    2. Select card type "Credit Card"
    3. Fill Identify no.and mobile phone
    4. Fill OTP 6 digit your receive SMS
    5. Fill credit card no. 16 digit and credit card limit
    6. Set pin code 6 digit to confirm credit card activation and to protect the password for log in AEON THAI MOBILE Application
    (New Member)


27. How to activate Digital Your Cash card? (Start to use Digital Your Cash)

    Step to activate card via AEON THAI MOBILE  Application
    1. Select  “Activate Card” >> Select "Digital Your Cash"
    2. Input your information
    3. Show Terms and Conditions of AEON THAI MOBILE  Application and AEON Online Service)
     Click “Confirm”
    4. Screen will show  Digital Your Cash-A Number >> Click  “Accept and Activate”
    5. Set PIN 6 digit for Activate  Digital Your Cash-A and use a password for access 
    AEON THAI MOBILE Application. (New Member)


28. How to view Full PAN of Digital Your Cash ?

    1. Go to AEON THAI MOBILE  Application >> Select menu "My card'
    2. Select Digital Your Cash >> Select "Display card in full"
    3. Fill OTP Code for confirm 
    4. Show DYC full pan
    - Name card
    - Card Number
    - Expire Date
    - Card Holder Name


29. How to register for join a promotion via AEON THAI MOBILE Application?

    1. Go to AEON THAI MOBILE Application >> Select  "Promotions'
    2. Select to join promotions
    3. Register to get privilege
    4. Fill AEON Card No., Email and Confirmation Code 
    5. Confirm
    6. Send notification message to customer


30. How to check closing balance account via AEON THAI MOBILE Application?

    1. Go to AEON THAI MOBILE Application >> Select  "PAYNOW'
    2. Select  Card Type >> SELECT "Payoff Amount"
    3. Next >> Select Bank
    4. Payment Confirm 


31. How to apply E-Statement ?

    How to apply E-Statement via AEON THAI MOBILE Application  
    1. Login to AEON THAI MOBILE Application Select My Bill and Click "E-Statement" Or Select Other menu and click E-Statement menu
    2. Click Apply Paperless
    3. Confirm your email or update E-Ma
    4. Click Accept for Term and Condition
    5. Apply E-Statement success
    *You can view statements up to 6 months


32. How to change ATM PIN via AEON THAI MOBILE Application?

    The member can request new ATM PIN or change to ATM PIN 6 digits through AEON THAI MOBILE Application. Go to menu  "My card" Select "Set ATM PIN" Set and Confirm PIN 6 digits. Input OTP to confirm. And receive notification to confirm transaction.


33. How to redeem points on AEON THAI MOBILE Application?

    You can easily redeem your Happy Points on Happy Reward menu
    Select card type and redeem product 
    You can check your point redemption history at History menu.


34. What is ONE PIN?


35. If I forget your password, what should I do?

    In case you can't remember your old PIN, you can reset new PIN because your identity has already been verified.


36. If I forget my password but change mobile phone, what should I do?

    It is recommended to change your phone number first


37. What is Scan to Pay?

    It is a payment service you can scan QR code to make transaction on mobile phone without showing the credit card.


38. How many types of Scan to Pay?

    Scan to Pay can be divided into 2 main types Detail :
    • The merchant specifies payment amount (Dynamic QR)
    • The customer enters the payment amount themselves (Static QR)


39. How do I use Scan to Pay?

    Make a transaction via AEON THAI MOBILE Application
    1. Go to menu Scan to Pay
    2. Enter a 6-digits PIN/face scan/fingerprint scan 
    3. Scan store QR
    4. Select the card (Mastercard) you want to use.
    5. Check the amount and confirm the 6-digits pin (Dynamic QR) / Specify the amount and confirm the 6-digits pin (Static QR)


40. What types of payments can Scan to Pay be used with?

    It is available to use with Happy Pay, Happy Plan and full payments. When used with AEON EDC devices including Digital Credit Cards


41. What credit cards can Scan to Pay be used with?

    Can be used with Mastercard credit cards initially, for other types of credit cards


42. Where can I use Scan to Pay? Can it be used overseas?

    It is available to use at every store that supports QR Code payment including overseas.


43. Is there a minimum usage limit for Scan to Pay?

    There is no minimum limit. In the case of paying by filling in the amount yourself (Static QR), customers can input the amount from 0.01 baht.


44. If I am not an AEON customer, can I register through the AEON THAI MOBILE Application?

    It is available to register but it is required to set a PIN code to keep using mobile app.


45. In the case of applying for a card through the AEON THAI MOBILE Application, can I leave and do the transaction later if the transaction is still unsuccessful ?

    If your application has not yet been completed or you are in the process of entering your personal information, we will record your information so that you can resume and continue the process within 7 days.


46. In case I am not an AEON customer and register via AEON THAI MOBILE Application but forget a Pin. What should I do?

    Customers can set PIN after register again.