Registration

Terms and Conditions of AEON THAI MOBILE Application and AEON Online Service

1. General Description of the Service

AEON THAI MOBILE Application and AEON Online Service (collectively "Online Service") are services provided by AEON Thana Sinsap (Thailand) Public Company Limited ("AEON") for users of the Online Service ("Customer") to apply for product, execute transactions, or verify account information via mobile application of AEON on mobile phone or tablet (collectively "Application") or website of AEON ("Website").

2. Terms and Conditions of Service Usage

In using the Online Service, the Customer hereby acknowledges and agrees as follows:

2.1 The Customer agrees to be bound by and comply with this terms and conditions including any terms and conditions to be further prescribed or amended by AEON as it deems appropriate, which shall form an integral part of this terms and conditions. The methods of access and the types of Online Service available via the Application and the Website may vary accordingly.

2.2 The Customer agrees that the use of the Online Service requires a Personal Identification Number (PIN) created by the Customer. The use of the Online Service with the PIN, including identity verification through a One-Time Password (OTP) or any other electronic method specified by AEON, shall constitute a valid and complete electronic act and signature by the Customer. It shall be legally binding on the customer and can be used as evidence to confirm the Customer's use of Online Service. In this regard, the Customer waives the right to dispute or raise any objection against AEON regarding the use of Online Service under any circumstances.

2.3 The Customer agrees and acknowledges that AEON may not be able to provide the Online Service temporarily in the event of breakdown, malfunction, improvement or reparation of the computer system, component, telecommunication system and relevant network system or any force majeure events.

2.4 AEON reserves the right to suspend or terminate the Online Service, in whole or in part, temporarily or permanently at any time with notice to the Customer as deemed necessary or appropriate.

3. Duties and Responsibilities of the Customer

For security in using the Online Service, the Customer agrees to and acknowledges the following duties and responsibilities:

3.1 To ensure that the mobile phone, tablet, computer, any other electronic device, connection to internet network and/or web browser (collectively the "Device") used to access the Online Service is compatible with the Online Service and is protected against computer viruses, malwares or any other programs that may compromise data access or pose other threats. The Device must meet the standards qualifications prescribed by AEON.

3.2 To exercise caution when accessing and entering the Customer’s information, including but not limited to personal data, PIN, OTP, credit card account information, loan account information, and any other Customer’s information throughout the use of the Online Service.

3.3 To preserve the confidentiality and refrain from disclosing to any third party the personal data, PIN, OTP, credit card account information, loan account information, and any other information of the Customer. AEON has no policy to inquire about the PIN or OTP from the Customer under any circumstances.

3.4 To safekeep and ensure security of the Device used for the Online Service. The Customer agrees to be bound and liable in the event that the Device is modified, altered, or otherwise tampered with in any manner that may pose a risk to the security of data and the use of the Online Service, including the installation of applications or scripts from unknown sources or sources not specified by AEON, using the Online Service via unsecured devices, public devices or public internet connections. In such cases, AEON reserves the right to immediately suspend the provision of the Online Service, in whole or in part, and the Customer shall be fully responsible for all the transactions executed and the damages incurred by themselves, AEON, or any third party.

3.5 In the event that the Customer's Device, personal data, PIN, OTP, credit card account information, loan account information, or any other information of the Customer is lost, stolen, disclosed, or used by unauthorized person, or if the Customer suspects that such an event may occur, the Customer shall immediately notify AEON and comply with the conditions and methods as prescribed by AEON.

3.6 In the event of an error occurring during the use of or while conducting transactions via the Online Service, the Customer shall inform AEON in writing within 7 days from the date of such error. Failure to do so shall be deemed as acceptance that the transaction was accurate and valid.

In reporting the error, the Customer shall prepare and submit a written document containing at least the following information to AEON:

3.6.1 Date and time of the transaction;

3.6.2 Location of the computer terminal, equipment or electronic devices used to access the Online Service and type of internet network used;

3.6.3 Credit card or loan account number (if any), first name, last name and contactable telephone number of the Customer;

3.6.4 Type of transaction; and

3.6.5 Details of the error and reference code (if any)

4. Security Measures

AEON reserves the right to suspend the Online Service if the Customer has exceeded the number of permitted wrong password attempts. Such suspension shall result in the immediate cancellation of any transactions that are in progress under the Customer’s instructions via the Online Service. In this regard, the Customer shall not be entitled to claim any compensation for damages arising from such suspension. To resume the Online Service, the Customer can contact AEON Contact Center at 02-665-0123 during AEON’s working days and hours.

5. Disclaimer of Warranties

All information and materials displayed on the Application and Website, including text, graphics, links or other items are provided on "as is" and "as available" basis. AEON makes no representations or warranties regarding the accuracy, adequacy, or completeness of such information and materials, and shall not be held liable for any errors or omissions therein. AEON expressly disclaims all warranties of any kind, whether express, implied, or statutory, including but not limited to warranties of non-infringement of third-party rights or ownership, fitness for a particular purpose, suitability for use, and freedom from computer viruses.

6. Limitation of Liability

AEON shall not be liable for any malfunction, loss, or damage, whether direct or indirect, incurred by the Customer in connection with the use of the Online Service under any circumstances, including but not limited to the following cases:

6.1 The Customer discloses or provides personal data, any other information, or the Device to any third party for accessing the Online Service.

6.2 The Customer uses the Online Service in violation of the law or in a manner that does not comply with AEON’s terms and conditions.

6.3 The malfunction, loss, or damage results from the Customer’s intentional act or negligence.

6.4 The Customer fails to comply with or violates the terms and conditions of the Online Service or any other applicable requirements, whether existing or to be announced in the future.

6.5 The malfunction, loss, or damage results from changes, modifications, or cancellations of instructions and/or data submitted to the Online Service system, or from operational failures, errors, omissions, interruptions, defects, delays in processing or transmitting data of the system and/or web browser and/or internet service providers.

6.6 In case of data breach and/or destruction of hardware, software and/or equipment related to the Online Service system by individuals, groups of individuals, or programs or commands that pose threats to the system, such as viruses, Trojan horses, or worms, which may affect the operation of the Online Service system.

6.7 In case of damage and/or inoperability of systems, programs, and/or any equipment used for the Online Service, whether belonging to AEON and/or third parties, including but not limited to damage and/or errors of systems, programs, computer servers, power supply systems, communication devices, electrical equipment, telephone lines, and/or communication networks and/or any part of electronic systems.

6.8 Loss of data during transmission, whether related to the Online Service system or other systems of AEON, the Customer, or internet service providers.

6.9 The malfunction, loss, or damage results from fire, earthquake, flood, accident, riot, protest, political unrest, war, lockout or strike, power system failure, or internet service provider issues, including other force majeure events beyond AEON’s control that render the Online Service unusable.

In any case under Clauses 6.1 – 6.4, the Customer agrees to be responsible for all the damages incurred by AEON and any other parties in full.

7. Service Fees

The Customer agrees to pay any service fees, charges, and expenses related to the use of the Online Services at the rates specified by AEON. (Currently, the Customer can use the Online Service free of charge).

8. Personal Data

8.1 The Customer agrees that AEON shall have the right to collect, use, disclose, and process data, including but not limited to the Customer’s personal information, service usage history, communications, transaction logs, and recorded telephone conversations for the purposes of providing the Online Service, verifying and authenticating the Customer’s identity (KYC), reviewing and processing applications and requests, conducting checks, and for any other purposes necessary or appropriate for the provision of the Online Service.

8.2 The Customer acknowledges and agrees that AEON may disclose the Customer’s personal information, such as name-surname, telephone number, and national identification number, to telecommunications service providers (TSPs) for identity verification and maintenance of security of the Online Service such as preventing unauthorized transactions or unlawful activities including identity theft or impersonation. Such disclosure to TSPs shall be limited to what is necessary for identity verification purpose only.

8.3 The Customer can find more details about AEON’s personal data protection in the Privacy Policy Statement at https://www.aeon.co.th/aeon/privacy-policy/

9. Communication

AEON may contact the Customer via the Application, postal mail, email, SMS, or telephone using the address, email, or phone number last given or informed by the Customer to AEON.

10. Termination of Service

10.1 AEON reserves the right to terminate the Online Service without prior notice to the Customer under the following circumstances:

(1) The Customer has not logged in to use the Online Service for more than 1 year from the date of successful Online Service registration or the last login date.

(2) The Customer breaches any terms and conditions of the Online Service including failure to pay service fee, charges or any expenses, or outstanding balance related to the Online Service or other AEON’s product or services for any reason.

(3) Any information provided by the Customer, including personal data, is untrue, false, inaccurate, or the Customer’s use of the Online Service poses a risk to the Online Service system or is for made with fraudulent, dishonest, or illegal purposes in any respect.

(4) The Customer commits identity theft, impersonates another person, falsifies another person’s information, or uses another person’s information to register for the Online Service, regardless of whether the person whose information was used is aware, consents, or colludes.

(5) All AEON’s products and services used by the Customer are cancelled or the Customer is deceased or has been declared legally incompetent or quasi-incompetent..

10.2 AEON has the right to terminate any and all types of the Online Service without prior notice to the Customer.

10.3 The Customer may cancel the Online Service according to the method specified by AEON. Once the cancellation takes effect, any pending transactions initiated by the Customer through the Online Service will be immediately canceled. 

11. Other Conditions

11.1 If any part of this terms and conditions is invalid, unlawful, or unenforceable, such invalidity shall not affect or impair the remaining provisions, which shall remain valid and enforceable under the law.

11.2 In the event that there is an agreement between the Customer and AEON regarding any supplemental services for the use of the Online Service, the Customer agrees and acknowledges that such supplemental services shall be considered part of the Online Service. This terms and conditions shall also govern the supplemental services. In the event that this terms and condition is contradictory to the terms and conditions governing the supplemental services, the terms and conditions of the supplementary services shall apply specifically to those supplemental services.

11.3 The Customer may print documents confirming their transactions for record-keeping purposes.

11.4 If the terms and conditions of the Online Service differ from those of other AEON services, the terms and conditions of the Online Service shall apply exclusively to the Online Service.

11.5 Any delay, omission, or waiver by AEON in exercising its rights or seeking remedies under the law or this terms and conditions shall not affect or constitute a waiver of such rights or remedies. A delay, omission, or waiver on any occasion or in part shall not prevent AEON from exercising its rights or seeking remedies on other occasions, in other parts, or for other rights or remedies. It shall not be deemed that AEON has waived its rights or consented to any action by the Customer.

11.6 The Customer and AEON agree that Thai law shall govern this terms and conditions and that they shall be interpreted in accordance with Thai law. The Thai courts shall have jurisdiction over any disputes arising in connection with the Online Service and the supplemental services under the Online Service.

Terms and Conditions of PAYNOW Service

1. PAYNOW service is a supplementary service of the Online Service which enables the Customer to make payments according to AEON billing statements and other types of payment AEON may serve in the future. PAYNOW service is accessible via the Application only.

2. Payment through PAYNOW service is made by debiting the Customer’s bank account opened with the prescribed commercial banks (the “Bank”) through payment channel of the Bank such as mobile banking, online direct debit or such other payment channel to be determined by AEON. The Customer who wishes to use PAYNOW service must have a bank account with the Bank and must have applied for mobile banking or direct debit service for such account. Maximum payment limit per time and per day and service fees shall be as announced and charged by the Bank.

3. The Customer hereby agrees and acknowledges that confirmation of any payment instruction on PAYNOW service in the manner prescribed by AEON shall be regarded as the Customer’s expression of intention to debit his/her bank account. Upon receipt of the Customer’s payment instruction, AEON shall send the payment instruction to the Bank and the Customer shall afterwards confirm the payment instruction with the Bank in the manner so prescribed for the transaction to be completed.

In case the remaining balance in the bank account is less than the amount of payment the Customer wishes to make, the Bank shall have the sole right to decide whether to proceed for partial payment or not proceed the payment at all. In such case, the Customer must inquire to the Bank directly.

4. AEON shall not be responsible for any loss or damage suffered by the Customer or other person from using PAYNOW service which are caused by errors or mistakes from payment instruction of the Customer or the Customer’s device, communication or internet network, the Bank, external service provider or other person, insufficient account balance and other causes beyond control of AEON.

5. Unless stated otherwise, terms and conditions of Online Service shall apply to PAYNOW service to the extent not contradictory to the terms and conditions of PAYNOW service.

Terms and Conditions of Payment Allocation Service

1. Payment Allocation service is a supplementary service of the Online Service which enables the Customer to allocate his/her unidentified or incorrectly identified payment made to AEON. Payment Allocation service is accessible via the Application only.

2. Once AEON has found unidentified payment, AEON will send an alert to the Customer via the Application so that the Customer can allocate such payment through Payment Allocation Service.

3. Customer hereby agrees and acknowledges that allocation of payment by the Customer via Payment Allocation service shall be regarded as the Customer’s expressing intention to make payment according to the allocation, he/she has made. In the event that the Customer does not allocate the payment or allocates incorrectly or only partially by the time specified by AEON, AEON shall allocate payment for the Customer in accordance with AEON’s criteria.

4. AEON may suspend Payment Allocation service temporarily during the account closing period of AEON in each month or after AEON has already allocated the Customer’s payment or in other events AEON deems appropriate.

5. AEON reserves the right to suspend the Payment Allocation service in case the Customer has not used the Online Service via the Application for 4 consecutive months or more, or in other cases AEON deems appropriate.

6. Unless stated otherwise, terms and conditions of Online Service shall apply to Payment Allocation service to the extent not contradictory to the terms and conditions of Payment Allocation service.

Terms and Conditions of Cardless Cashing Service

1. AEON credit cardholders and/or loan account holders may execute the Cardless Cashing transaction according to the methods, procedures and within the period of time specified by AEON via the Application, and receive cashing amount at the ATM of the bank or other service provider designated by AEON.

2. The Customer can do cashing not exceeding daily cashing limit and the maximum number of permitted transactions per day as determined by AEON.

3. The Customer hereby agrees that the Customer’s execution of Cardless Cashing transaction and receipt of cashing amount from AEON shall be considered as a valid and correct cashing transaction which has the same legal effect as the use of credit card and/or member card together with PIN as assigned by AEON or subsequently set by the Customer to execute cashing transaction.

4. The Customer can cancel the Cardless Cashing transaction by the methods and procedures determined by AEON. In addition, should the Customer not withdraw the cashing amount within the prescribed period, that particular cashing transaction will be automatically canceled.

5. The Customer hereby agrees to pay service fees, charges and other expenses incurred from using the Cardless Cashing Service including cash withdrawal fee charged by bank or other service provider.

6. Unless stated otherwise, terms and conditions of the Online Service shall apply to Cardless Cashing Service to the extent not contradictory to the terms and conditions of Cardless Cashing Service.

The Customer has read and understood the terms and conditions of AEON THAI MOBILE Application, AEON Online Service and terms and conditions of the relevant supplemental services. By clicking "Agree", "Accept", or by using the Online Service, it shall be deemed that the Customer agrees to and accepts the terms and conditions of AEON THAI MOBILE Application, AEON Online Service and terms and conditions of the relevant supplemental services.