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FAQ

Update with the most frequent questions and answers concerning financial service. You may find the right answer or any useful information here. FAQよくあるご質問(日本語版)を見る

1. What is Your Cash?

    Your cash is cash card and AEON Happy Pay installment payment You can withdraw money at

    • AEON ATM
    • KBANK ATM
    • Thanachart bank ATM
    • Ayudhya bank ATM
    • Krung Thai Bank ATM
    • Bangkok bank ATM
    • Government Saving Bank ATM
    • Siam Commercial Bank ATM

    For more your convenient ,Company separate the limit for Credit card and your cash.


2. In case already have AEON credit card, can apply Your Cash or not

    Yes, customer can apply new card


3. Credit limit of Your Cash card is together with limit of Credit card or not ?

    If customer has credit card already and require to apply more Your Cash for more your convenient, Company separate the limit for Credit card and Your Cash.


4. How much does the interest rate and fee for Your Cash ?

    Your Cash Interest rate is equal to Personal Loan interest rate 25% per Year. Effective from 1 August 2020 


5. In case customer would like to apply for AEON Happy Pay but does not hold a Member card of 4 categories/ or have no Your Cash limit, How shall customer apply for AEON Happy Pay?

    Customer can apply a member card at Aeon counters nationwide


6. How can the customer know the approval result for AEON Happy Pay?

    Customer can immediately know the result via EDC machine and system shall send SMS the result to customer's Mobile.


7. Installment loan and Happy Pay can be applied for maximum of 48 months installments period, Yes or No?

    Yes, minimum payment shall not be less than 300 THB per month.


8. How many items transactions can customer apply for installment loan and Happy Pay per member?

    There is not limit on the items, it depends on the available limit balance of customer.


9. In case customer cancel transaction, How does the merchant operate?

    The cancel of AEON happy pay transaction is divided 2 cases:
    1. In case customer cancel transaction before settlement, a merchant can cencel transaction via EDC machine.
    2. In case customer cancel and return goods after settlement, a merchant should submit cancelling documents to AEON company.
    AEON compay shall cancel the transaction and refund the amount to customer in the next settlement. The company reserve
    the right to refund MDR 1.3% to merchant.


10. What is a loan service agreement?

    Loan service agreement is a new agreement of AEONTS loan service for Your Cash member card holder.


11. Why do I need to change agreement of loan service?

    To facilitate for Your Card member? and supporting electronic financial services, which will be developed in the future.


12. Why do I need to pay stamp duty?

    Generally, in making a new loan agreement, stamp duty has to be paid in order to file for  the Revenue Department every time.


13. In case of increasing credit limits

    In case of receiving increase of credit limit the company will charge stamp duty from the new limit that has been increased.


14. In case customer does not accept, what will be the impact?

    If customer does not accept the new loan service agreement, it will affect the charge of stamp duty which will be charged with the same amount as the old loan service agreement.