Corporate Governance Policy and Practices
Overview of the Policy and Guidelines
The Company has been taking of the importance of maintaining in good governance into consideration, which are generally accepted as a key factor in making fairness to the stakeholders, maximizing benefits to the shareholders and strengthening effectiveness of the organizations. Thus, the Company aims to encourage the Company’s operations to comply with the Corporate Governance Code: “CG Code” for listed company 2017 by Securities and Exchange Commission Thailand, which comprises five sections as follows:
Section 1: Right of Shareholders
The Company realizes and places importance on equality of all shareholders’ rights by keeping equitably with support and facilitation all shareholders to exercise their right as both investors and owners of the Company. Shareholders are entitled to access to the information accurately, completely, timely, and transparently via the Stock Exchange of Thailand’s disclosure channel and the Company’s website. Furthermore, the Company encourages shareholders to exercise their rights legally such as the right to buy, sell or transfer the shares, the right to receive dividends, the right to participate in the annual general meeting, vote and make a question at the meetings of shareholders. Apart from above mentioned about the right of shareholders, the company is responsible to encourage and facilitate shareholders to exercise their rights as follows:
1.1 ) The Company regularly disseminates important and necessary information to shareholders via the Stock Exchange of Thailand (SET) channel, media, publications, and also the Company’s website. Moreover, the Company also set up information request channel through the E-mail addresses and telephone contact of Investor Relations section.
1.2 ) The Company is responsible to conduct shareholders’ meetings within 4 months after the end of each fiscal year.
1.3 ) The Company shall allow shareholders to do pre-registration according to AGM attending manual. Shareholders are enabled to send their meeting-related questions to the Company at least 15 days before of the meeting date to following channels, to propose agenda items for consideration at a shareholders’ meeting as well as to nominate Directors who must meet the qualifications of Company directorship ahead of the actual meeting date.
E-mail : [email protected]
Posting : Corporate Planning Office (Investor Relations)
388 Exchange Tower, Sukhumvit Road, Klongtoey, Klongtoey, Bangkok 10110
1.4 ) Before start the meeting, Company Secretary will clearly inform all shareholders of voting and vote counting procedures with one share being equal to one vote. The Company will provide an independent observer to observe voting counts for greater transparency to protect the rights of shareholders. The Company conducts balloting for each matter separately. In addition, approval of each resolution is based on the majority votes, except for special resolutions which requires approval of no less than three-fourths of total votes of eligible voters present at the meeting.
1.5 ) For the shareholders’ meeting, the Chairman of the meeting will allocate appropriate time and encourage equal rights of shareholders being able to express their opinions and raise any questions at the meeting. The Company ensures that the minutes of the shareholders' meeting to be completely recorded including the questions and opinions raised during the meeting.
1.6 ) On the same day as the shareholder’ meeting, the Company will convey a summary of the meeting resolutions and the voting results of each agenda to the shareholders and the public via the Stock Exchange of Thailand’s disclosure channels and disclose such minutes on the Company’s website within 14 days.
Section 2: Equitable Treatment of Shareholders
The company places importance on the interests for every shareholder, major or minor, individual or institutional as well as Thai or foreign investors equitably. To ensure equality and fair treatment for every shareholder, all shareholders regarded as the owners of the Company and entitled to be equitably treated on fair basis, regardless of gender, age, nationality. The Company disclosed important and necessary information to shareholders, arranged shareholders’ meeting annually for shareholders to exercise their rights and participate in managing the Company fairly through the following actions:
2.1 ) The Chairman of the meeting conducts the meeting in sequence of agenda items as specified in the notice and not adding agenda items without notifying shareholders in advance, so that they may have enough time for investigation before making their decisions.
2.2 ) Shareholders have an option to appoint any Independent Directors as their proxies, and a choice over which Independent Director(s) to entrust their views by providing shareholders with a list of all Independent Directors on proxy forms that allow balloting direction, to encourage them to decide their own voting direction.
2.3 ) The Company allowed shareholders to submit questions relevant to the shareholders’ meeting agenda in advance.
2.4 ) The Company shall encourage shareholders to use ballots in every agenda item by using voting tickets provided for each agenda separately. The voting tickets are collected at the meeting and then summed with the pre-cast votes as prescribed in the proxy forms before announcing the resolution to the meeting. For the Annual General Meeting in form of electronic meeting (E-AGM), shareholders shall be able to vote through electronic system for each voting agenda allowed by the Chairman of the meeting. The voting results shall be accordingly combined with the pre-voted in the proxy form before the announcement of the resolution of the votes in the meeting. However, electronic traffic data shall be collected in accordance with the requirements attached to the notification of the Ministry of Information and Communication Technology.
2.5 ) The Company duly submits the minutes, with voting records to SET within 1 day after the meeting. Also, the Company records the minutes accurately and completely for sending to The Stock Exchanged Thailand (SET) and the Securities and Exchange Commission (SEC) within 14 days after the meeting. The minutes are also posted on the Company’s website within 14 days after the meeting.
2.6 ) The Company sets up the following policies to protect directors and executive officers to exploit the Company’s inside information for their own benefit.
The directors or executive officers, including his/her spouse and minor child, shall not use any inside information for the buying, selling, transferring or acceptance of transfer of the Company’s securities before the disclosure of such information to the public or before the disclosure of financial statement of the company to the public. The period in which the purchase, sale, transfer or acceptance of transfer of the Company's securities is controlled, i.e. the period in which the Company's securities price may be affected by activities such as the disposing of assets, opening a new business or new product, etc., and the period from closing the financial statements to submitting financial statements to the SET and the SEC, which is not more than 45 days for quarterly financial statements and not more than 60 days for annual financial statements. In addition, after the disclosure of the information, the above-mentioned person should not buy or sell (not less than 24 hrs.) securities until the public has received such information and had an opportunity to evaluate it thoroughly.
The Company shall educate the directors and executive officers who have responsibilities to report the possession of the securities by himself/herself, his/her spouse and his/her minor child that when the directors or executive officers including their spouse or their minor child buy, sell, transfer or accept transfer of the securities of the Company, they have duties to submit the reports of securities holding in accordance with the rules, conditions and procedures specified in the notification of the Capital Market Supervisory Board.
The Board of directors set up the policies to protect directors and executives to exploit the company’s inside information for their own benefit. The directors and executive officers must report the buy and sell of the Company Securities to the company secretary at least 1 day in advance. Moreover, the directors and executives including of their spouses and minor children, must report the holding of the change to Company Securities to the Exchange Commission, Thailand, in pursuant with Section 59 of the Securities and Exchange Act B.E. 2535 within 3 days of such buy, sell and transfer transaction.
The Company restricts employee’s access rights to the data layer to prevent access to information that may be sensitive and affect the price of the Company's securities.
The Company has established IT Steering Committee (ITSC) to promote, supervise and manage the use of information technology system and the IT security system to prevent the leakage of inside information or damage that may occur to the data. The Company also implements and complies the standard system ISO27001:2022 (Information Security, cybersecurity and privacy protection – Information security management system) that the International Organization for Standardization (International Organization for Standardization, abbreviated as ISO) officially in October 2022, which was modified from ISO27001:2013.
Public disclosure of inside information, including any internal communications or any potentially sensitive information, Management approval is required. In addition, the Company has set a Blackout Period during the period from the closing of the financial statements until the announcement of the financial statements.
The Company has set prohibitions on the use of inside information for personal benefits and communicated to all employees including clear legal penalties.
2.7 ) The Company sets up the following policies to prevent conflict of interest;
The Company establishes directors and executives to report on their interests and related persons’ interests to the Corporate Secretary, providing a copy of such reports to the Chairman of the Board and the Chairman of Audit Committee as specified by the Securities and Exchange Act, and report on changes in such reports.
The company has arranged a transparent and clear management structure in the shareholding structure and investment in subsidiaries or associated companies.
The Company has established measures for related transactions between the Company and persons who may have conflict of interest that the executives or related persons will not be able to take part in approving such transactions. In addition, the Company has arranged for the Audit Committee to consider and give opinions on the transactions between the Company and related persons which is disclosed in the connected transactions.
The Company has established “Rules and regulations of entertainment and gift exchanging” for employees at all levels to be aware of the principles, terms of accepting gifts and hospitality for customers. Such rules and regulations shall be regarded as part of this Anti-corruption and bribery Policy as well and disclosed in the Anti-corruption and bribery Policy
Section 3 Roles of Stakeholders
The Company recognizes importance of rights of all stakeholders including shareholders, employees, customers, competitors, business partners, creditors and society and environment. It’s a common duty of the Company to equally take care of every type of stakeholders, by taking actions legally with fairness as follows:
The Company’s guidelines for treatment of stakeholders
The Company respects shareholders’ rights and responsible to the shareholders by emphasizing on sustaining business growth in order to create long-term returns to maximize shareholder value. The Company’s key information is to be disclosed to the shareholders in a correct, complete, transparent and accountable manner. In addition, the Company facilitates shareholders to fully exercise their rights.
The company has recognized that the employees at all levels are valuable resources and key drivers of business success. The Company therefore adheres to human rights practices in human resource management such as recruiting and hiring qualified and experienced persons as well as supports good quality of life and good environment in the workplace, regularly educates the employees to ensure their standards of professional service to customers and receive a fairly benefits and reward for their dedication to the Company on yearly basis, including the fair assessment, promotion, punishment, termination and retirement.
The company is committed to conducting business with consideration to sustainability and customer satisfaction as the top priority, therefore it has continuously developed products and services along with its Digitalization Roadmap in which adopting digital technology into best services to meet the needs of customers. In addition, the Company also places importance on conducting business with responsible, fairness and transparency, supporting free competition for the utmost benefit and safetiness of customers.
The Company executes the business under a fair competition, integrity approaches, strictly comply with laws, rules and related regulations and does not seek competitors’ confidential information by dishonest means and do not take advantage of competitors by unlawful means or try to damage the reputation of competitors by making malicious accusations without real information and no attempts to infringe others’ copyrights or their intellectual properties. In addition, the Company does not have a price policy that discourages or takes competitive advantages against competitors. During the past year, the Company does not have any legal issues with its competitors for unfair business.
The company has always been realized of the importance and determine to go forward together with the business partner by doing business with fairness. The success of the business group partly from the support of partners. The company strictly treats any agreements and conditions with honorably for a long-term relationship with all partners.
- Strictly to follow the procurement policy to select and evaluate the business partners with ESG consideration.
- Require business partners to comply with international standards.
- Strictly to follow the Company’s Anti-corruption and bribery policy about the acceptance of gifts, money, or special favors from business partners
- Strengthen a good relationship with business partners sustainably.
The Company abides by lending terms and conditions, and all legitimate duties to creditors and debenture holders.
The Company has a policy to operate business with awareness of the responsibility and impact towards the community and environment via the business operation as well as supporting activities that conserve the environment and contribute to society. It creates a corporate culture to encourage all employees to participate in environmental stewardship including training all level of employees to realize the importance of society and environment responsibility. For more details on ESG part or Sustainability report of the company, disclosed in the Company’s Investor Relation website.
Section 4 Information Disclosure and Transparency
1) Disclosure of Information
Information disclosure is a crucial principle for Good Corporate Governance. The Company has set up policy, approved by the Board of Directors, relating to information disclosure for external parties in order to ensure that such disclosure information; financial and non-financial information, is accurate, adequate, timely, and equally accessible by all related recipients and also complies with related laws and regulations via Investor Relation channels and Stock Exchange of Thailand’s channels in Thai and English with regular updates, thus helping shareholders, customers and interested persons to access the information with ease, equality and reliability.
The financial information, particularly the financial statements must be reviewed/audited by the external auditor in accordance with generally accepted auditing standards and reviewed by the Audit Committee and endorsed by the Board of Directors before disclosing to the public. The Board also reports its responsibility to financial reports in the 56-1 One Report. For non-financial information such as connected transactions, management discussions, analysis, risk management information, and the Company’s corporate governance, The Company shall publish such information in the 56-1 One Report for the benefit of shareholders, investors, and analysts. All disclosed information is disseminated in both Thai and English version on the Company’s website, and its accuracy has been regularly maintained and reviewed.
In addition, the Company shall disclose other information such as background of the directors, the duties of the Board of Directors, number of meeting and attendance of each director, the remuneration of directors and managements, change in shareholding of Board of Directors and Management, and etc., in 56-1 One Report in compliance to regulations.
The Company discloses information on shareholding of director and executives, both directly and indirectly (including spouses and their minor children), in the 56-1 One Report under the topic, “Change in Shareholding of Board of Directors and Management”.
2) Investor Relations
The Investor Relations section has been assigned to take the responsibility of providing and disseminating information and activities of the Company of the benefits with institutional and individual investors, stock analysts, shareholders, and other people. Investors and interested parties can contact Investor Relations section directly for the Company’s information, including financial statements, 56-1 One Report, and notifications to SET/SEC, etc.
Investor Relations contact information
Address |
: AEON Thana Sinsap (Thailand) Public Company Limited 388 Exchange Tower, 27th Floor, |
Website | : http://www.aeon.co.th (select “Investor Relations”) |
Telephone | : 02-302-4400 |
: [email protected] |
Section 5 Responsibilities of the Board
Term of Office
In terms of office, the Board of Directors has established directorship term in the Articles of Association of the Company which states that at each annual ordinary meeting of shareholders, one-third (1/3) of the directors shall retire. If the number of directors is not a multiple of three, the number of directors closest to one-third (1/3), but not in excess of one-third (1/3), of the total number of directors shall retire. In addition, a director who vacates his office may be re-elected.
Directorship of Executive Directors in Other Companies
The Company’s Executive Directors shall hold directorship in not more than 5 other companies in order to ensure that the executive directors have sufficient time to perform their duties and work efficiency in conformity with the principle of good corporate governance for listed companies that imposed by the Securities and Exchange Commission.
The Board of Directors’ Authorization
The Board of Director is empowered to authorize various matters in accordance with the scope of authority stipulated by laws, the Company’s Articles of Association, the Board Charter, and the Shareholder Meeting resolutions. Such matters include defining and reviewing corporate vision, mission, operating strategies, operating plans, risk management policy, annual budget and business plans, defining of the target operating results and also material connected transactions.
The Board of Directors’ Meetings
The meeting of the Board of Directors shall be held at least once every three (3) months. However, additional meetings may be scheduled as required. To facilitate the Directors to allocate the time and attend the meeting, the Company has the Board of Directors’ meeting schedule in advance. Related document will be sent to all member of the Board of Directors at least 7 days prior to the date of meeting. Especially, for the important agendas the relevant documents shall be submitted to directors prior to the meeting for an adequate time to consider. The Board of Directors can invite any involved executive or relevant persons for inquiry during the meeting.
In addition, according to the Company's Articles of Association, at a meeting of the board of directors, at least one half (1/2) of the total number of directors present shall form a quorum. However, in practice, the Company has maintained at least two-thirds of the directors attending the meeting to determine the quorum in every meeting.
In each meeting, the Chairman allows each director to express his opinion extensively and freely. Thus, each decision is made rationally and thoroughly. Each meeting agenda item is made under the proper time. The Company provides an online meeting system to facilitate directors who cannot attend the meeting in person. Each agenda items and its resolution are recorded in writing, and the minutes of the meeting which have been affirmed by the Board.
Succession Planning
The Company actively primes its management for internal rotation. As regards succession planning for Managing Director position complies with the major shareholder’s policy prevails.
1.2 Business Ethics and Corporate Governance Policies
Business Ethics
Corporate Governance Policies
1) Policy of anti-corruption and bribery prohibition
The meeting of the Board of Directors shall be held at least once every three (3) months. However, additional meetings may be scheduled as required. To facilitate the Directors to allocate the time and attend the meeting, the Company has the Board of Directors’ meeting schedule in advance. Related document will be sent to all member of the Board of Directors at least 7 days prior to the date of meeting. Especially, for the important agendas the relevant documents shall be submitted to directors prior to the meeting for an adequate time to consider. The Board of Directors can invite any involved executive or relevant persons for inquiry during the meeting.
Executive Committee is responsible for determining the policies, monitoring and forming an effective system supporting anti-corruption in order to ensure that the senior executives intensively concern and emphasize on anti-corruption, and cultivate anti-corruption mindset as the Company’s culture.
1. The Company has a policy to conduct business in good faith with honesty, transparency and ethical principles by focusing on fostering the attitude among its employees to oppose, correct and be responsible for corruption issues, including communicating the knowledge, understanding to all employees and performing tasks honestly and in accordance with the policy.
2. The Company does not accept any corruption activity which may be an offence under the law and is committed to conduct business with integrity, honesty, and fairness according to the Company's commitment to prescribe and enforce effective anti-corruption measures.
3. The Company will cooperate and support anti-corruption activities by promoting and participating in monitoring, auditing and having mechanism to monitor and control the exercise of power to be appropriate, transparent and efficient as well as to act in compliance with the anti-corruption laws.
4. The Company shall set the standard for the investigation procedure for trials to be effective and in compliance with the operation of the appointment of the Disciplinary Working Team (ISMS-PC-04-13), and operation for appointment of the Disciplinary Working Team for Fraud Case (ISMS-PC-04-14) which are considered part of this policy.
Scope of Policy
1. This policy applies to employees of the Company and employees of the affiliated company operating at all levels, including employees of the Company’s or affiliates’ branches and/or other related parties.
2. The policy regarding the Company’s employment contracts states that all employees must comply with the rules, regulations and policies of the Company. Compliance with this policy is in accordance with the terms of the relevant employment contract or any agreement between the Company and the employees.
3. If this policy conflicts with or differs from other policies of the Company, the affiliates or the relevant regulations and laws, the stricter policies, regulations, and laws must be adhered to.
4. The Company determines that its affiliates shall implement the anti-corruption policy of each company in accordance with this policy.
Corruption Risk Assessment Measures
The Company shall implement risk assessment to determine which cases are considered to have a high risk of corruption as follows;
1. Planning
2. Gathering and analyzing data
3. Risk identification
4. Risk level assessment
5. Gathering information on the existing risk control measures and remaining risk assessments
6. Use the risk assessment data to implement appropriate anti-bribery measures, and reporting the results. The corruption risk assessment form is deemed as the part of this policy.
Internal Communication
The Company has established channels for communicating the policy and procedures regarding anti-corruption and bribery policy including the approval process, the practice for avoiding or denying corrupt behavior. The Company provides various channels for reporting corruption information, complaints or suggestions within the Company; for example, via the intranet within the organization, email, new employee orientation program in order to give employees a better understanding of the anti-corruption and bribery policy.
Whistleblower Protection
1. The Company encourages and is open to employees to report actual offenses under this policy, even if it is found later that such report is based on a misunderstanding. The company has no policy to demote, punish or cause negative effect on employee who refuses to commit corruption, even if such action will cause the Company to lose a business opportunity.
2. The company promises that no employee shall be adversely affected by the denial of participation in corruption, including well-intention reporting of suspicious behavior of briberty, or other fraud that occurs or may occur in the future.
3. If an employee is subject to unfavorable treatment due to whistle blowing. He/She must report such treatment immediately to the supervisor, senior management of the department /or supervisor in the line of work.
2) Anti-Money Laundering and Combating the Financing of Terrorism and Proliferation of Weapons of Mass Destruction: AML/CFT/WMD
AEONTS and subsidiaries are committed to combating money-laundering and financing of terrorism and the proliferation of weapons of mass destruction to be complied with the applicable laws and regulation of legal entity and also to be complied with AFS Group’s AML/CFT policy.
We are taking into the account its social responsibility as a financial institution, company and corporate group, considers the prevention of money laundering and terrorist financing to be one of its most important management issues.
In order to prevent of money laundering and terrorist financing, the company wholly or majority-owned or controlled legal entities as a source of money laundering and supporting financial to terrorist and proliferation of weapon of mass destruction implements the AML/CFT/WMD policy as followings:
1. The Company supports and strictly complies with the applicable Anti-Money Laundering, Combating the Financing of Terrorism and the Proliferation of Weapons of Mass Destruction’s law and regulations which includes but not limit to the customer acceptance, customer due diligence, risk assessment and risk mitigation, transaction monitoring and reporting and record keeping.
2. The Company shall appoint senior management to oversight AML/CFT/WMD laws and regulations and considers the prevention of money laundering and terrorist financing to be one of its most important management issues and the management shall establish organizational control of Group Policy.
3. The Company will prescribe the control measure relates to Anti-Money Laundering, Combating the Financing of Terrorism and the Proliferation of Weapons of Mass Destruction which covers the following topics: customer acceptance, customer identification, customer due diligence, risk assessment and management, transaction record and report, customer rejection or customers’ relationship discontinuation in case customer has their risks concerning Anti-Money Laundering, Combating the Financing of Terrorism and the Proliferation of Weapons of Mass Destruction. Such subordinate policies and guidelines shall be regularly reviewed and kept the information are up-to-date.
4. The Company shall perform the internal AML/CTPF risk assessment and management in order to determine, evaluate and mitigate AML/CTPF risks as annually basis. The assessment covers all customers, products/services and channel and also perform the assessment prior to introduction of new products or services or implementation of new technology or electronics network as required by the applicable laws and regulations.
5. The Company shall report the cash transaction report as required by law and regulations includes the suspicious transaction with accurate and complete information as well as within the specified timeframe to the law enforcement authority.
6. The Company shall prescribe the independent internal control which suitable for the organization and complied with regulatory requirement.
7. The Company shall prescribe the information’s sharing procedure among intra-group the groups of company and mutual cooperation.
8. All officers and employees in AFS Group and Company shall not engage in money laundering or terrorist financing, nor shall they provide any assistance, including involvement, support or inaction, to those who engage in such activities. Directors, officers, employees, agents and offices acting on their behalf are prohibited from disclosing information, facts or doing any acts that may cause customers or third parties to know about the investigation, transaction reporting to the AMLO office, except for compliance with the law or by court order or disclosure of information between the head office and branches.
9. The Company requires that all information and evidence of identity verification, as well as Customer Due Diligence and transactions shall be kept entirely within the period specified by law.
10. The Company shall arrange and provide the AML/CFT/WMD training to all staffs in accordance with the applicable laws and regulations. Also responsible for the enhancement of the staff’s knowledge to meet the regulatory requirement and efficiency of AML/CFT related duties
11. The Company will arrange the independent audit program on AML/CFT/WMD regarding to the compliance with the internal policies and regulations.
12. The Company shall prescribe the internal policy and procedures for sharing information required for the purposes of AML/CFT/WMD risk management applicable to all branches and majority-owned subsidiaries both local and oversea jurisdiction. Adequate safeguards on the confidentiality and use of information exchanged should be in place. In the case of their foreign operations, where the minimum AML/CFT requirements of the host country are less strict than those of the home country, the Company shall be required to ensure that the branches and majority-owned subsidiaries in host countries implement the requirements of the home country, to the extent that host country laws and regulations permit. If the host country does not permit the proper implementation of the measures above, the Company should apply appropriate additional measures to manage the money laundering and terrorist financing risks, and inform their home supervisors. The Company shall prescribe the internal policy and design the program to supervise a third party’s activities in accordance with the applicable AML/CFT laws and regulations.
13. The Company has appointed Managing Director, to be the Chairman of AML/CFT Committee.
3) Channels for Complaints and Whistleblower Protection Policy
The Company place great importance on good governance by prescribing a policy for all levels of employees to focus on transparent and verifiable operations. The Company continuously provides training and knowledge for employees in those matters.
The Company has provided channels for complaints or whistleblowing for various groups of stakeholders, which can be reported through whistleblowing channel, Electronic mail (E-Mail): [email protected].
The Company has established a clear process for receiving complaints, whereby the complaint information, including the name of the complainant will be kept confidential. Employees are not involved and have no access to such information. In case of receiving complaint, the recipient will record the information and take corrective action as appropriate without delay, including reporting the results to the executives or the Board of Directors for acknowledgment in some cases.
In addition, the Company has established channels for complaints in case of unfair treatment of employees, whether caused by the operations of the Company, supervisors or employees. When receiving such cases, the departments and responsible persons appointed by the Company will be responsible for inspecting, investigating and considering the results without delay, and directly reporting the results to senior management. In this regard, the complainant will be kept confidential as well. The Company has a variety of complaint channels, consisting of E-mail channel and other channels such as telephone, etc.
4) Personal Right and Personal Data Protection Policy (PDPA)
As the Company’s operation is related with the personal information, we are well aware of the personal information breach issue, and strongly value the importance of privacy rights’ protection, security of processed personal information and using personal information within the defined purpose(s) under enforced legislations, Personal Data Protection Act 2019 (PDPA).
The Company has policies and practices to protect personal information of all stakeholders. The Company has improved internal processes and practices following the Personal Data Protection Act in order to develop potential and create awareness among personnel in the organization. Therefore, we have provided company’s personnel the training about rules and guidelines on the personal data protection to be acknowledged and prevent damage that may occur from the collection, usage and disclosure of Personal Information as well as the information is kept safe, confidential and will not be disclosed without the data subject’s consent or any lawful basis. We also set up system to control safety of personal information of customer and follow the related regulations.
To collect personal information, the Company has published Privacy Policy Statement (or the privacy notice) for customer, third parties, external AEON business and employee, on our website, to notify the data subject about purposes, retention period, lawful basis, disclosure and other details required by laws.
The Company also values data subject rights and provides proper channels to receive a request and complaint. Besides we have policies to investigate and handle issues within reasonable timeline.
The Company is aware of the responsibility towards the public and environment by developing internal system and supporting corporate social responsibility activities regularly. In April 2007, AEON Thailand Foundation (“ATF”) was established to commemorate the Company’s 15th anniversary with the commitment to provide development and assistance to society and intention to preserve and recover the environment. In order to contribute many charitable projects according to the foundation’s objective, ATF has mainly received regular contributions from the Company and associated companies. In addition, the Company has focused on Corporate Social Responsibility as follow:
Protection of Personal InformationThe Company has Corporate Quality Secretariat (CQS) Office for the purpose of Company’s information security awareness and segregation of duty evolving Company’s information in each level including monitoring compliance in the work place. The CQS Office is responsible for Information Security Management System and to promote secure management of personal information activities i.e. evaluating, training, and revising the measures of risk management for protection of company’s asset and information. The Company also implemented access control system to work areas, information disclosure, and etc.
The Company was awarded the ISO/IEC 27001:2005 certification for its Information Security Management System (ISMS) by Bureau Veritas Certification (Thailand) Ltd. in February 2008. This certification is an internationally recognized information security framework standard which gives assurance and satisfaction of knowing that the Company is protecting all information with controls those are the best practices and are commonly used by world class organizations. This means that information security and data protection have top priority in the company and have been efficiently implemented.
In addition, in February 2009, the Company was awarded the ISO9001:2008 certification, an International Standard of Quality Management System, by Bureau Veritas Certification (Thailand) Ltd. This achievement clearly demonstrates the Company’s commitment to provide the financial services in line with the customers’ need and expectation efficiently and effectively and also comply with all legislative requirements.
Environment Protection
AEON Group has a policy to give back to society as a principal of business. Facing potential risk of global warming and climate change in this decade, AEON Group has actively preserved environment through tree-planting and water resource protection in order to reduce impact from global warming and climate change. The Company has organized the tree planting activity consecutively every year i.e. joining tree planting activity initiated by AEON Environmental Foundation (Japan) in Beijing, China and participating in “AEON Thailand Foundation Tree-Planting project” at the Sinrindhorn National Environmental Park in Cha-am, Petchaburi Province. To help the disaster victims, the Company presented the cash donation to Friends in Need (of “PA”) Volunteers Foundation Thai Red Cross to help flood victims, presented help to the victims of flood both at the moment and recovery after flood by donation of disaster relief package to the victims at Amphur Hat Yai, Songkla Province and rice seeds to farmers at Pathumthani Province.
In 2012, The Company with AEON Thailand Foundation and its affiliated companies has been focusing on forest preservation continuously by organized the tree planting activity under a project of “Plantation in honor of 85th birthday of His Majesty the King” at Sri Lanna National Park, Chiang Mai province which many of volunteers from both internal and external joined the activity.
In addition, the Company was awarded the ISO14001:2004 certification, an International Standard of Environmental Management System, by Bureau Veritas Certification (Thailand) Ltd. This achievement clearly demonstrates the Company’s commitment to provide the business by concentrating on impact of operating services and also comply with related laws and regulations. Besides, the Company also announced Environmental Policy to all employees, related persons, and public.
Social contribution ActivitiesThe Company has a policy to return to society consecutively. CSR activities were organized to the social welfare and community since 2007 and will be arranged continuously i.e. campaign for raising fund donation to Chai Pattana Foundation in order to celebrate His Majesty’s 60 years of Golden Reign, blood donation through Thai Red Cross, providing lunch treat, scholarship and donate necessary things to disadvantaged kids and the deaf students, dictionaries donation for students, donation to Earthquake victims in Republic of Haiti via The Thai Red Cross Society, donated winter equipments to the victims of cold at Nongkhai Province in associated with The Thai Red Cross Society, arranging AEON We Care project by granting the ambulance to The Thai Red Cross Society and cash donation to Phramongkutklao Hospital Foundation.
In 2012, aside from the blood donation activity, donated cash to support The Cardiac Children Foundation of Thailand and donated winter equipments, the Company, its affiliated companies, and AEON Thailand Foundation has been continuing the “AEON Library” project for 2nd time at Lopburi Province with the purpose of restoration flooding area in school and restore life to the library of needed school. Not only renovated the library at school in Lopburi, the foundation also contributed books for school at Ayutthaya province. Furthermore, the foundation granted scholarship to undergraduate students of Chulalongkorn and Thammasat University which is 4-year scholarship program.
AEON Thailand Foundation was qualified by the Ministry of Finance to be a public charity organization number 773 which the donations made to AEON Thailand Foundation is tax deductible expenses in the end of year.
AEON Thailand Foundation click here to open the page.
Corporate Social Responsibility Report click here