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FAQ

Update with the most frequent questions and answers concerning financial service. You may find the right answer or any useful information here.


What is "AEON THAI MOBILE"

AEON THAI MOBILE is official application deployed by AEON THANASINSAP (THAILAND) PCL. Customer who have AEON Credit card / Member Card that issued in Thailand, can be accessed to your monthly billing / available limit information by registration to “AEON member service”. Customer who already registered to “AEON member service” can use its member ID and password with both application and website.

Is there any charge for download or using AEON THAI MOBILE?

AEON THAI MOBILE is free of charge to download and use all functions (Expect Internet fee charged by carriers) 

What is system requirements

iOS 8.0 or later Android 4.0 or later

How to download AEON Thai Mobile Application?

Available for download at App store / Google Play.

Can I change my personal information through AEON THAI MOBILE?

No , You can request to change your information via AEON Website  www.aeon.co.th

What is "Pay Now"

The AEON THAI MOBILE APPLICATION is a payment service provided by AEON. The payment amount is deducted from your bank account.Application Payments are available online as soon as you make a payment and can be used immediately (except in certain cases).

For the use of PAYNOW function, payment can be made only with KASIKORNBANK and BANGKOK BANK. (Other banks will extend the service further) This service requires you to download and register with KPLUS & AEON THAI MOBILE APPLICATION


For BANGKOK BANK User to use PAYNOW, please prepare your bank’s ATM card to register Online Direct Debit. Once you completed registration, you can pay just confirm your payment immediately (Only Thai Citizen Number holder can register to Online Direct Debit)

I can not download the application. What should I do?

  • Check your device's internet connection.
  • Check availability for storing your device's memory

I can not open application

  • Check your device's internet connection.
  • Verify the operating system of the device as your the requirements
  • Jailbreaked / Rooted Device is not allowed to use the application.

I can not log in the application because the account is suspended

Contact AEON Contact Center 0-2665-0123

How do I forget my password?

What should i do when I forget my username?

Please contact AEON Contact center 0-2665-0123 

The registration is failed because do not get OTP , How should I do?

Please contact AEON Contact center 0-2665-0123

I forgot my login PIN (6 degit)

Log in with User Name / Password